Job Description

Bilingual Customer Care Representative

Location:

Sherwood Park, Alberta (On-site)

Type:

Full-Time, Permanent

Wage:

Starting at $17.50/hour

Schedule:

Shifts to be discussed during the interview

Join a team that's helping save lives.

Smart Start Canada is the nation's leader in alcohol monitoring technology, including ignition interlocks that have prevented over 11 million unsafe engine starts. From our state-of-the-art Customer Care Centre in Sherwood Park, we support clients across Canada with empathy, precision, and purpose.

We are currently seeking a

Bilingual Customer Care Representative

to join our local team. This is an in-office position supporting inbound client inquiries -- offering help, providing guidance, and closing new client accounts.

Why Join Us?

Competitive starting wage with room to grow In-office role with team support and hands-on training Purpose-driven work that truly makes a difference Convenient Sherwood Park location (free parking) Steady, full-time hours with benefits eligibility

What You'll Do

Respond to incoming client calls Guide new clients through program enrollment and schedule installations Provide clear, compassionate assistance to those navigating legal requirements Log accurate case notes and resolve or escalate concerns as needed Support sales by offering the right service at the right time

What You Bring

Comfortable in a structured, fast-paced phone environment Friendly, confident communication style Detail-oriented with excellent multitasking and typing skills Minimum high school diploma (post-secondary an asset) Basic Microsoft Office and general computer proficiency Clear criminal background check

Sales or call centre experience is a strong asset

, but we're also open to fast learners with a customer-first mindset.

This is an on-site position

-remote work is not available.

Ready to apply?

If you're motivated, bilingual, and ready to make a difference, we want to hear from you.
Apply today and take the next step in your career with Smart Start Canada.

Job Types: Full-time, Permanent

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Schedule:

8 hour shift Evening shift Monday to Friday Night shift Overtime Weekends as needed
Ability to commute/relocate:

Sherwood Park, AB T8H 1B5: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Language:

French (preferred)
Work Location: In person