Job Description

Join a team that values communication, efficiency, and exceptional service!

We're looking for a

Customer Care Professional

who can deliver outstanding support to our international customers -- someone who thrives in a dynamic environment and enjoys being part of the full customer journey.

In This Role, You Will:

Build and maintain strong communication channels with international customers Deliver timely, accurate, and professional customer service Set up and maintain customer accounts in Navision Prepare and coordinate customer quotes Process customer orders from receipt through delivery Manage international documentation, including Certificates of Origin (COO), Certificates of Analysis (COA), and other export documentation Communicate with customers and sales representatives by phone and email Coordinate returns and manage non-conformities Support customers in resolving concerns or issues Monitor customer payment terms Review open sales orders and proactively update customers Collaborate with production to ensure orders are fulfilled accurately and on time

Requirements:

2-3 years of customer service experience (preferably in manufacturing) Complete fluency in English, both spoken and written. Additional languages is an asset Skilled in order processing, quoting, and invoicing Tech-savvy with strong attention to detail Organized, proactive, and customer-focused Able to problem-solve quickly and effectively A team player with a positive, solutions-oriented mindset
If you're looking for a role where your communication skills, initiative, and reliability truly matter,

this is your opportunity!

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Paid time off Vision care VRSP
Ability to commute/relocate:

Lachine, QC H8T 2P1: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required)
Work Location: Hybrid remote in Lachine, QC H8T 2P1