Job Description

Customer Care Co-ordinator

The Customer Care Co-ordinator provides assistance to clients by recommending and supplying appropriate equipment for bracing, mobility aids, bathroom safety and aids to daily living. This includes both institutional and individual clients. The Customer Care Co-ordinator also liaises with various government and insurance providers.

Responsibilities

Answer phones and e-mails Maintain inventory of equipment and make orders for additional equipment as required Follow up with clients, suppliers and agencies Process rentals and sales Co-ordinate pick up and delivery of equipment Ship and receive equipment Assist management and team members as required

Skills

Highly developed sense of customer care; Communication and team management skills; Excellent telephone skills Teachable and willing to learn about both the equipment provided and its specific relationship to client's needs Deadline driven and can prioritize and manage many tasks Proficient in Microsoft Suite, (Sage Accounting knowledge an asset) Listening and empathy skills; Attention to detail; Ability to multi-task Problem solving abilities; Responsible character; Self-control; Team spirit.

Employment Details:

Position Available: Immediately Probationary Period: 3 months Training will be provided to enhance your knowledge and skills in the Home Healthcare field.
Job Types: Full-time, Permanent

Experience:

Post secondary degree or diploma or, sales: 2 years with office experience (preferred) or, customer service with office experience: 2 years (preferred)
Job Types: Full-time, Permanent

Pay: $18.50-$19.75 per hour

Expected hours: 37.5 per week

Flexible language requirement:

French not required
Schedule:

Monday to Friday
Education:

DCS / DEC (preferred)
Experience:

office: 2 years (preferred)
Work Location: In person