Job Description

We are seeking an outcome-oriented, customer and people-focused professional to join our Team in the role of Customer Care and Operations Coordinator for our Vancouver office. We are looking for a leader with the ability to delight our customers through our people and continue growing the business. You champion ordinary household cleaning by delivering excellent customer service. You are operationally minded, a hands-on contributor, and a customer care guru.

AspenClean is a rapidly growing brand operating throughout Canada. We make the ordinary business of green cleaning extraordinary. We believe that every member of our team is a vital contributor to our success. Our culture is based on core values: Passion, Integrity, and Professionalism.

Your responsibilities are:

Ensure that every customer is met with the most exceptional customer service Provide cost estimates and pricing to new and existing clients via phone, email, and online chat Dispatch, direct, and conduct regular communication with Field Employees Set and optimize the daily schedule of jobs while taking multiple constraints and considerations into account Work closely with Operations Managers to coordinate customer and Field Employee related issues Answer client inquiries, reviews, and feedback related to services and products Managing all customer emails Collaborate with internal teams to create digital experiences and optimize the user experience Build a strong brand through developing happy, hard-working Teams and executing our marketing strategy Support the OH&S committee in promoting a safe work environment Overall you'll be an indispensable part of an exciting, growing company helping to make everything run smoothly and have fun doing it
Successful candidates will be:

Able to multi-task and prioritize effectively Be proficient with computer applications and email, including Microsoft Outlook, Office, Teams, Asana, etc., and Customer Relationship Management (CRM) such as Salesforce, Shopify, etc. Capable of dealing with issues and complaints quickly and effectively Possess excellent attention to detail and problem-solving skills Passionate about delighting clients, and a healthy, non-toxic lifestyle A team player willing to involve themselves in all aspects of the business
Key attributes

University or College degree Exceptional communication in English and interpersonal skills Computer proficiency in Microsoft Office applications, email, and some experience with Customer Relationship Management (CRMs) platforms such as Salesforce, Shopify Attention to details A valid driver's license
Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Extended health care Paid time off Vision care
Ability to commute/relocate:

North Vancouver, BC V7H 0A2: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (preferred)
Work Location: In person