Job Description

Location: Winnipeg ACA MB
Job Req ID: 14108
Join our amazing team and contribute as a:
Customer Care & Logistics Coordinator - Ready Mix
ABOUT THE ROLE
We are seeking a performance-driven Customer Care & Logistics Coordinator to lead the order-taking and customer service function for our Ready Mix business in the Greater Winnipeg Area Region. This role is ideal for a results-oriented team member who thrives on using data to drive decisions, improve performance, and lead change.
As a key member of the distribution leadership team, you will be responsible for optimizing the customer care process, coaching staff, championing digital adoption (e.g., Concrete Direct), and ensuring we meet both service expectations and operational KPIs. This position plays a central role in aligning people, platforms, and performance to enhance the customer experience while improving efficiency.
WHAT YOU'LL ACCOMPLISH

• Coach, train, and hold the customer care team accountable to drive continuous performance improvement.
• Monitor key performance indicators (KPIs), analyze trends, and implement corrective actions to enhance service efficiency and quality.
• Lead regional adoption and training for Concrete Direct, transitioning customers to digital ordering platforms and tracking performance metrics.
• Collaborate cross-functionally with Dispatch, Sales, Operations, and Quality teams to ensure seamless and accurate service delivery.
• Analyze daily order activity to identify and implement process improvements that reduce errors, delays, and inefficiencies.
• Serve as the escalation point for complex service or delivery issues, ensuring timely and effective resolution.
• Document service issues, team performance metrics, and customer feedback to support continuous improvement initiatives.
• Provide insights and reports to the Operations Manager and senior leadership to inform strategic planning and operational decisions.
• Champion a customer-first mindset and ensure compliance with safety standards, regulatory requirements, and Amrize's internal policies.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE'RE LOOKING FOR
Education: High school diploma or equivalent.
Required Work Experience: Minimum 3 years of experience in logistics, distribution, or ready-mix operations, with a proven track record in performance management or team leadership.
Required Technical Skills: Strong analytical skills with demonstrated ability to work with data (Excel, KPIs, dashboards, reporting tools).
Additional Requirements:

• Experience in driving change initiatives, particularly involving process improvement or digital adoption.
• Familiarity with systems such as Command, Concrete Direct, GPS tools, and customer call management systems is an asset.
• Strong interpersonal and communication skills; able to coach others while fostering accountability.
• High attention to detail, sense of urgency, and ability to work under pressure in a fast-paced environment, as well as manage multiple priorities.
• Willingness to work flexible hours based on operational needs.
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Flexible Health & Dental benefits coverage for you and your dependents
• A generous Pension Plan designed to support you through various stages of your career and life
• Access to voluntary programs like RRSP and TFSA for future financial planning
• Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
• Easy access to mental health and well-being support
• Service recognition awards to celebrate your contributions
• Perks & discounts on a variety of products and services
• Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities
• Financial support for new parents beyond statutory benefits
• An inclusive and welcoming environment where everyone can be themselves
• A collaborative work culture in a supportive and team-oriented work environment
• Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable.

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, will be required.
BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Skills Required