Job Description

Concord Pacific Developments Inc. is Canada\xe2\x80\x99s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group has also built the second largest master-planned community, Concord CityPlace in Toronto (Concord Adex), in addition to other communities of scale across the country with expansion also to London, United Kingdom and Seattle, United States. Concord has built over 150 towers with an additional 50 in various stages of planning and development. Concord is committed to a multitude of neighborhoods and city-wide community sponsorships and charities. It has also been making art accessible to the community neighborhoods by establishing Canada\xe2\x80\x99s largest public art program. Over the past 30 years, The Concord Group of companies has also diversified into business sectors such as: software and information technology, telecommunications, and green energy projects in solar, wind and hydroelectric power generation. We are looking for a Customer Care Coordinator to join the team and support its operations in the Greater Vancouver area.

• The Role & Responsibilities Our Customer Care team bridges communication between Property Owners and Concord Pacific. As a Customer Care Coordinator, you are responsible for managing, recording, and administrating all in-suite service requests and customer complaints. This role requires a detail-orientated and customer-focused individual, with a passion for Real Estate and Property Development. The tasks and responsibilities for this role are;
  • Aiding the Customer Service Team members to accomplish new projects that range from pre-completion, pre-inspections, to key handover.
  • Department review with Construction and Marketing teams on features and finishing standards (during construction phases).
  • Carries out pre- inspection with customers and communicates in-suite features, addresses any questions or issues, and is able to provide feedback from these inspections to the construction team.
  • Handles all correspondence with customers, including suite issues and warranty claims.
  • Reviews incoming and online Customer Service Requests (CSR)
  • Prepare work orders and liaises with Construction/Warranty Departments, Homeowner Warranty Providers and Property Management team on building concerns/technical issues

• 
  Qualifications We are looking for an individual with strong interpersonal skills. This role is customer-facing and works heavily with other representatives in the Customer Care Team. This role requires someone who communicates well. The ideal candidate can meet the following qualifications;
  • Proficient in Microsoft 365, specifically Excel and Microsoft Word
  • Exceptional written and verbal communication skills
  • Ability to work individually and as part of a team
  • Has a passion and desire for helping customers and finding a needs-based solution
  • Has previous experience in Real Estate Development or Property Development
  • Exceptional organizational skills, including time management and document management
  • Experience with Customer Relationship Management Software is considered an asset
  • Bilingual abilities in Cantonese or Mandarin is considered an asset
  • Class 5 license is considered an asset, as the Customer Care Coordinator may be required to drive to different site locations.
• 
  Must legally be eligible to work in Canada and located in Greater Vancouver with the ability to work on-site.