Customer Care Coordinator

Toronto, ON, Canada

Job Description


TouchBistro is looking for a Customer Care Coordinator to join our growing team and support our customers when they need it most.

This role is part of the Customer Success department and focuses on customer retention. You will engage with our customers to ensure they are optimizing the TouchBistro POS solution for their business. The goal is to build and maintain a strong active customer community, resulting in increased customer retention rates.

Your Day-to-Day

  • Provide support and solutions for at-risk customers with an overall goal of account retention
  • Oversee customer escalations, collaborating with key stakeholders to ensure timely and durable solutions to customer issues
  • Provide outbound customer support via phone, email and chat.
  • Cross-sell value added services to our existing customers
  • Proactively identify ways to enhance the customer experience and raise the bar on our high standards
All About You
  • You have 2+ years experience in a customer-facing role, ideally with a SaaS company
  • You are a self-starter with a sense of urgency, proven results and solution-oriented. You must be flexible/adaptable and have a knack for thinking on your feet
  • You easily gain the trust of those you work with both internal teams and external clients
  • You have exceptional organizational, and communication skills
  • CRM (Salesforce) experience is an asset
  • Bilingual in Spanish is a plus!
What We Offer

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

The Perks:
  • Unlimited vacation
  • Health, dental, and vision benefits
  • Flexible health and wellness plan
  • Parental leave & top up
  • Employee Assistance Program
  • Career progression & professional development
  • Linkedin Learning membership
  • Volunteer program
  • Monthly lunches
  • Flexible work-from-home policy
  • Beautiful, brand new office space in the heart of downtown Toronto (our HQ)
About TouchBistro

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren\'t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.

TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

TouchBistro

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD2277043
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, Canada
  • Education
    Not mentioned