Job Description

Customer Care Coordinator
Our client is an international real estate firm delivering state of the art projects across continents. They have a vast operation in Toronto and are looking for top tier construction staff to join their team.

Primary Responsibilities

• Review and record all service requests to ensure accurate information is available for trades, site staff, management, and homeowners alike
• Follow all service targets as set by management to ensure timely completion of service requests.
• Maintaining Tarion information on the Builder portal including, but not limited to, enrollments, CCP\xe2\x80\x99s and closing information.
• Correspondence with buyers regarding closing dates, PDI\xe2\x80\x99s and trade appointments as needed
• Coordinate the Pre-Delivery Inspection schedule with the PDI team as needed.
• Prepare closing packages for homeowners to be available upon key pick up.
• Answer all phone calls and emails directed to the customer care department and deal with them as possible or provide detailed information to forward on to the appropriate individual.
• Handle the initial escalation of concerns and try to bring them to a resolution and bring to the attention of the Director of Customer Care as needed.
• Develop and maintain an effective working relationship with all in office and site personnel as required
• Follow all government and/or company policies as they pertain to health and safety.
• Any tasks as assigned by the Director of Customer Service or Senior Management as needed.

Skills and Qualifications

• Minimum of 3+ years in a new home construction Customer Care Department.
• A strong working knowledge of Newstar, Tarion Builder Link and Microsoft Office.
• An understanding of the Tarion Construction Performance Guidelines and how it pertains to the Tarion 1, 2, and 7 year warranties.
• Strong organizational and time management skills to be able to prioritize and multitask to achieve positive results.
• You must have the ability to use common sense and sound judgement to come to decisions on many different situations as needed.
• A general working knowledge and understanding of residential construction for both low rise and high-rise projects.

Compensation Package
$70,000-$80,000 plus package & benefits

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