Job Description

About Our Company

Sweets from the Earth is a family run, vegan commercial bakery manufacturing a wide range of products for retailers and foodservice operations across Canada. For the fourth consecutive year, we have been named one of PROFIT 500 Canada's Fastest-Growing Companies. As a proud plant-based manufacturer with an emphasis on organic and non-GMO ingredient sourcing, we boast a reduced-footprint operation compared to conventional food manufacturers. We are currently operating out of our third production facility in North Toronto that has excellent TTC access and have a fantastic opportunity for someone to join our organization as a

Customer

Experience Coordinator.

Customer Experience Coordinator (Retail)

Acting as the first point of contact for all retail customers, you will focus on creating a positive, unique & engaging customer experience across all retail mediums. You will initiate, develop & maintain positive brand connections with each retail customer with the goal of increasing brand awareness, brand loyalty & enhancing retail sales.

Responsibilities:

Field a high volume of incoming calls from retail customers

Handle all retail customer email inquiries & work with Manager to develop/update response type SOP's

Generate invoices using our proprietary web-based invoicing platform

Process in store retail purchases using POS system

Fulfill all food service tablet orders in an accurate & timely manner

Manage all food service reviews & increase/sustain acceptable performance ratings

Monitor inventory of retail outlet & coordinate product transfers from warehouse.

Maintain knowledge of customer requests and purchasing trends while updating customer profiles.

Food preparation/packaging for special retail sales items & fresh pastries

Impact sales through new customer education programs & thorough product knowledge.

Coordinate with marketing & enhance retail customer experience through social platforms and drive in store foot traffic.

Assist in developing & executing retail sales opportunities, promotions & loyalty programs.

Educate retail customers and consumers about sweets from the earth products, unique selling points, ingredients, allergens, controls, etc.

Support to maintain the visual standards in the store (merchandising, organization & cleaning)

Execute ongoing training for all retail customer staff to ensure they know our procedures and guidelines in all areas including sales, cash, return/exchange policy, staff manual and general behavior

Liaise between Production, Office Manager & customers to ensure broader customer expectations are met.

Participate in promotional marketing campaigns and other special projects as directed.

Assist in other marketing, customer service or sales duties as required.

Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care Vision care
Schedule:

8 hour shift
Work Location: In person