Job Description

Customer Care Associate

Who we are

We are a fast-growing leader in children's programming who offer high-quality bike and swim lessons across North America.

Our mission

We inspire kids to believe in themselves.

Why you'll love working at

Pedalheads

Growth

Pedalheads has 250+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a "love what you do" culture with considerable flexibility and opportunity for professional growth.

Culture

Our people consistently attribute their love of working at Pedalheads to the culture and team. We're all about creating a supportive, energizing team environment with fun, friendly and driven people.

Opportu

nity

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

Purpose

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there.

The Role

Pedalheads is looking for part-time Customer Care Associates who will be responsible for providing exceptional service to our customers. Your main role will be to assist with inquiries into our children's bike and swim programs, resolutions and appropriate follow-up. To be successful in this role, you should be an excellent communicator, have an energetic outgoing personality and be able to confidently approach customers. You must also be comfortable with working in a fast-paced environment, managing your tasks effectively. As someone who will represent Pedalheads on the front line, ultimately you will help maintain our established reputation as a company that offers excellent customer care.

Availability

Evenings and weekends required. There are currently 16-24 hours available with the possibility of additional shift coverage. This position is based out of both Vancouver Head Office with potential of going to other locations. Training sessions at our Head Office will also be required. Our Office is located at 4894 Fraser Street. V5V 4H5.

Key Responsibilities

In addition to sharing your ideas on how we can grow, learn and build in this role, you'll also be:


- Provide exceptional customer service through consistent customer conversations and follow-ups. You will also be required to maintain positive relationships with customers and partners.

Manage program registrations, manage check-in process as customers and children arrive, process merchandise sales, and handle administrative tasks. Communicate program/class updates effectively to customers and to managers. Answer phone calls and email inquiries regarding registrations, program promotions, payments, refunds, and address any family concerns. Perform light housekeeping tasks to maintain facility cleanliness. Coordinate with the Operations Team to resolve customer issues.

Skills, Knowledge and Experience

We believe that a great team is built on a collection of skills, knowledge and experiences and we consider all of this when we review your application:Fluent in English (verbal and written). Superb customer service skills and an upbeat, outgoing personality. Completion of Grade 12 required; post-secondary education is an asset. Minimum of 1 year of customer service experience; exposure to call centers, retail, hospitality, or front desk environments is a plus. Strong organizational skills required for administrative tasks. Strong problem-solving abilities for customer issues. Working knowledge of MS Office Suite, particularly Excel and Office 365. A driver's license is an asset.

WAGE

$18.40 to $20.00 per hour based on experience

APPLICATION PROCESS

To apply please submit your application online at: ADP link by Friday, September 26th 2025

This is a truly amazing time for Pedalheads and we're excited to be expanding our team and creating so much opportunity and growth for both our staff and the kids that come to our camps. Apply now and find out why Pedalheads people love what we do.

Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural, and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities.

We welcome applications from individuals of all identities and backgrounds. If you face any barriers to employment or require financial assistance or other accommodation during the recruitment and/or employment process, please feel free to contact the People and Culture team in confidence.