Job Description

SFM provides an equitable, inclusive, and growth-focused environment for our staff. We\'re committed to providing a positive workplace where every individual\'s uniqueness is embraced, respected and valued.
Why Choose SFM? At SFM, you\'ll get to play a part in a stimulating industry that sits at the intersection of art, communication, and technology. You will be surrounded by a team of passionate people that instill everything they do with a contagious vigor. Join our team to learn and contribute to an industry going (and growing) through a transformation where modernization and diversification are key to our success. So, if you\'re keen to be heard and empowered, grow your skillset, and are ready to roll up your sleeves and have fun, reach out to us!
What you\'ll have at SFM:

• Progressive, flexible work arrangements with benefits such as:
  • A company-wide 4-day work week\xe2\x80\x94a first in our industry
  • Hybrid work model
  • Flex-time arrangements
  • 30-day per year allowance to work from anywhere, globally
• Car charging stations on premises.
• RRSP employer match program.
• Discounted employee pricing on products from the brands we distribute.
• Extended health benefits.
• A place at an organization that has perennially achieved status among Canada\'s Best Managed Companies.

Job Statement



We are looking for a Customer Care Associate who will support our Customer Care team in ensuring SFM customers\xe2\x80\x99 highest level of satisfaction.



Responsibilities

• Receive, enter and track orders and perform related follow-ups
• Enter data and perform a variety of operations using ERP and CRM systems
• Ensure the accuracy and completeness of information
• Address customer price and product availability requests
• Triage customer service requests
• Escalate major issues & important customer feedback
• Develop close business relationships with colleagues
• Participate in departmental meetings and training sessions
• Respond to internal and client communications in a manner that creates a supportive environment and exceptionally positive employee and customer experiences
• Perform other tasks as required

Qualifications

• Demonstrated ability to quickly and accurately enter orders into a system
• Highly attentive to details
• Strong learning skills
• Ability to work both autonomously and collaboratively
• Minimum of one (1) year of experience in order entry or data entry or a customer care, customer support or customer service department
• Well organized
• High energy, emotional intelligence and flexibility
• Enjoys working a dynamic and fast paced environment

What We Do SFM is an award-winning* and industry-leading distributor and go-to-market service provider for the pro audio, musical instrument, live entertainment, and media production industries. This means we help ensure that inspiring brands like Shure, QSC, Pioneer DJ, and Casio are well represented in the Canadian market. Our company began over 40 years ago with a passion for the music industry and commitment to our staff and customers, and this continues today. We owe our success to an innovative and flexible approach, as well as the strong connections we build with the people we serve. SFM provides an equitable, inclusive, and growth-focused environment for our staff, and we are looking for highly motivated individuals to join our team! If you have these qualities and would like to join our team, we\'d love to hear from you! If this position isn\'t for you, and you know of someone who would be interested, we invite you to forward this position to them.

• SFM has been awarded Canada\xe2\x80\x99s Best Managed Companies, an internationally recognized and leading business management award by Deloitte for five consecutive years running.