Job Description

About the Role:

We are looking for a detail-oriented, hands-on, results-driven Customer Service Representative with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment with responsibilities that include resolving customer inquiries pertaining to return authorizations and shorts, damaged or lost shipments. You will perform research as needed to facilitate prompt resolution based on policies and procedures, with a minimum of 1 to 2 years of prior working customer service experience and excel at working in a team environment.

What You\'ll Do:

• Issue Return Authorizations numbers (RA\xe2\x80\x99s) for products purchased from TD Synnex within Return Policy Guidelines
• Handle a large volume of inbound calls from customers (25 \xe2\x80\x93 50 daily)
• Handle large volumes of faxes and e-mail requests
• Follow procedures to seek approval on customer RA requests \xe2\x80\x9cout of policy\xe2\x80\x9d
• Interface with several internal departments to research and resolve issues - RA Receiving, Traffic, Inventory Control, Buyers, Product Management, Financial Services, Sales, and externally with vendors
• Deliver on response commitments to customers - currently fax requests 48 hours, customer messages same day
• Answer customer queries on a variety of transactions - status of order, return credits, account balances, product availability and pricing, vendor warranty
• Research and resolve customer problems - shipping discrepancies, tracer requests, credit and debits when required to reconcile the account and obtain the necessary sign-off
• Monitor returns on customer accounts as well as develop rapport with contacts
• Work in a safe manner. Be conscious at all times, of safety on the job, by adhering to the established health & safety measures and practices of the company. Report workplace hazards and any violations of the relevant legislation to the employer.

What We\'re Looking For:

• Minimum completion of high school plus a minimum 1 or 2 years prior working experience in a customer service role
• Professional phone manner
• Strong verbal and written communication skills
• Ability to multi-task and prioritize
• Working knowledge of MS Office-Word, Excel, Outlook
• Previous work experience within a similar role is preferred
• Problem solving skills
• Computer product knowledge an asset
• Enjoy working in a busy, high volume transaction environment
• Core competencies include analytical skills, communication skills, dependability, listening and negotiating skills, organizational and multi-tasking and a high degree of quality customer service

What\xe2\x80\x99s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It\xe2\x80\x99s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don\xe2\x80\x99t meet every single requirement? Apply anyway.

At TD SYNNEX, we\xe2\x80\x99re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you\xe2\x80\x99re excited about working for our company and believe you\xe2\x80\x99re a good fit for this role, we encourage you to apply. You may be exactly the person we\xe2\x80\x99re looking for!

TD SYNNEX