Job Description

Customer Service Specialist
We are seeking a Customer Service Specialist for a highly successful organization experiencing rapid growth and significant success. This organization specializes in designing, installing, and servicing specialized machinery within the manufacturing sector.
In this role, you will work in a hybrid model, with 3 days in the Richmond office and 2 days from home. You will have some exposure to SAP, and ideally, you will have worked in an industrial company previously. The position requires a genuine interest in working with manufacturing companies and handling inbound calls from customers. You will serve as a customer service representative and administrative expert in support of the after-service activities.
This is an excellent opportunity to join a winning organization that provides outstanding training and excellent leadership. The salary range is $55,000-65,000 per year, depending on relevant experience, plus benefits. Apply today if you meet the listed requirements.
Required Qualifications:

• Exposure to SAP
• Ability to work in a hybrid model (3 days in Richmond office, 2 days at home; Monday to Friday, 8 AM - 5 PM)
• Interest in handling inbound calls and interacting daily with customers and internal technicians
• Strong interpersonal skills and confidence in verbal and written English
• Computer literacy and ability to input data into the system
• Legally entitled to work for any employer in Canada
• 2 COVID vaccinations
• Ability to pass a background check