Job Description

We are looking for a Customer Care Administrator to join our growing team! Reporting to the Director of Finance.At Chewters Chocolates, We Make People Happy by Making Great Chocolate!A leading manufacturer of premium chocolates, Chewters Chocolates is a fast paced, innovative, quality driven organization where employees are recognized as our biggest asset.Your main responsibilities are:

• Order entry into Syspro
• Order changes or PO adjustments / coordination with customers
• Sample order coordination and fulfillment
• Sales Order Validation, ensure valid pricing on all orders received
• Proactive Sales Order Delivery Timing, partner with logistics and sales teams for any logistics delays
• Answer phones and routes voicemails
• Monitors front door access
• Lunch coordination for meetings
• Receive mail and deliveries
• GRN maintenance and collating
• Photocopying and filing backup for accounting support including, but not limited to payables, receivables and purchases

Required Knowledge, Skills and Abilities:

• Leads by example - displays expected leadership qualities and values of the company.
• Teamwork - building an inclusive workforce.
• Positivity - be on board with the direction of the company.
• Communication - able to clearly and professionally communicate to others. Able to provide honest and effective feedback and able to professionally approach disagreements or difficult conversations.
• Listening - Actively listens to others to indicate others are heard and opinions are valued.
• Emotional Intelligence - Having emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating own emotions and cheering up or calming down other people.
• Decision making - Able to solve problems and make fact-based decisions in a timely manner.
• Collaboration - Promotes collaboration by unifying teams, setting common goals and incentivizing collaborative working.
• Flexibility - Ability to adapt own management style to the diverse needs within their team.

Working Conditions:

• Able to sit and stand in an office setting
• Able to walk around on the production floor as needed
• Must wear PPE when on the production floor
• Exposure to machinery sounds and loud noise levels
• Ability to push, pull, bend and lift in an office setting

Job Types: Full-time, PermanentPay: $50,000.00-$60,000.00 per yearBenefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Support: 1 year (preferred)

Work Location: In person