Customer Care Administrator
Delta, BC, Canada
Job Description
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We are looking for a Customer Care Administrator to join our growing team! Reporting to the Director of Finance. At Chewters Chocolates, We Make People Happy by Making Great Chocolate! A leading manufacturer of premium chocolates, Chewters Chocolates is a fast paced, innovative, quality driven organization where employees are recognized as our biggest asset. Your main responsibilities are:
- Order entry into Syspro
- Order changes or PO adjustments / coordination with customers
- Sample order coordination and fulfillment
- Sales Order Validation, ensure valid pricing on all orders received
- Proactive Sales Order Delivery Timing, partner with logistics and sales teams for any logistics delays
- Answer phones and routes voicemails
- Monitors front door access
- Lunch coordination for meetings
- Receive mail and deliveries
- GRN maintenance and collating
- Photocopying and filing backup for accounting support including, but not limited to payables, receivables and purchases
- Leads by example \xe2\x80\x93 displays expected leadership qualities and values of the company.
- Teamwork - building an inclusive workforce.
- Positivity - be on board with the direction of the company.
- Communication - able to clearly and professionally communicate to others. Able to provide honest and effective feedback and able to professionally approach disagreements or difficult conversations.
- Listening \xe2\x80\x93 Actively listens to others to indicate others are heard and opinions are valued.
- Emotional Intelligence \xe2\x80\x93 Having emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating own emotions and cheering up or calming down other people.
- Decision making \xe2\x80\x93 Able to solve problems and make fact-based decisions in a timely manner.
- Collaboration - Promotes collaboration by unifying teams, setting common goals and incentivizing collaborative working.
- Flexibility \xe2\x80\x93 Ability to adapt own management style to the diverse needs within their team.
- Able to sit and stand in an office setting
- Able to walk around on the production floor as needed
- Must wear PPE when on the production floor
- Exposure to machinery sounds and loud noise levels
- Ability to push, pull, bend and lift in an office setting
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- 8 hour shift
- Monday to Friday
- Customer Support: 1 year (preferred)
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Job Detail
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Job IdJD2307221
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelta, BC, Canada
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EducationNot mentioned