Job Description

Full

At CarDoor, we're revolutionizing the car buying and selling experience by making it seamless, digital, and customer-centric. Our mission is to empower customers to purchase vehicles with ease and confidence--right from the comfort of their homes. CarDoor has rapidly grown into a leading online retailer for used cars in Canada, with a focus on innovation, transparency, and customer satisfaction. Join us as we redefine the automotive retail landscape and drive change in the way people buy, sell, and own cars.

About the Role:

CarDoor is looking for a

Customer Advocate

to join our fast-growing team and play a key role in transforming how Canadians buy used cars online. You'll be at the forefront of reshaping the traditional car-buying experience by guiding customers through every step of the process, ensuring they feel confident and supported along the way.

What You'll Do:

Support Customers from Start to Finish:

Guide buyers through the CarDoor process--from first inquiry to final sale--making sure their experience is smooth, clear, and enjoyable.

Engage and Manage Leads:

Proactively manage a pipeline of over 200 monthly leads (approximately 50% prime, 50% nonprime), providing timely follow-ups and support.

Build Strong Relationships:

Communicate with energy and empathy to earn customer trust, help them find the right vehicle, and navigate financing or trade-ins.

Close Deals with Confidence:

Use effective negotiation and objection-handling skills to help customers make informed purchasing decisions.

Maintain Organized Records:

Keep our CRM up-to-date with detailed notes and documentation for every customer interaction.

Promote the CarDoor Difference:

Share what makes our platform unique and exciting, helping more Canadians feel confident about buying a car online.

What We're Looking For:

2-3 years of experience in customer service or sales Excellent communication, negotiation, and multitasking skills Highly organized, self-motivated, and detail-oriented Comfortable working evenings and weekends when needed Passion for cars is a plus Must be able to work on-site at our Etobicoke facility OMVIC license required (or willing to obtain within your first month -- we'll cover the cost)

Why You'll Love Working at CarDoor:

Impact:

Be part of a company that's disrupting the traditional dealership model

Growth:

Fast-paced startup culture with plenty of opportunities for career advancement

Benefits:

Competitive salary, health benefits, and flexible work options

Culture:

Vibrant office with free parking, TTC access, a stocked kitchen, and monthly team events
Email resumes to tylere@cardoor.ca

Job Type: Full-time

Pay: $45,000.00-$65,000.00 per year

Additional pay:

Bonus pay Commission pay Retention bonus
Benefits:

Casual dress Company events Dental care Discounted or free food Extended health care Flexible schedule On-site parking Paid time off Vision care Work from home
Schedule:

8 hour shift Day shift Evening shift Monday to Friday Weekends as needed
Application question(s):

Are you comfortable managing a pipeline of over 200 monthly leads? Are you energetic and engaging?
Whether you're on the phone, typing an email, or sending a quick text, you bring positive energy that makes people feel heard and helped.

Do you have phone skills that pop?
Are you confident, friendly, and never robotic? You know how to make someone smile through the phone, ask smart questions, and guide the convo without sounding like a script.

Is your texting and email game strong?
You can match a customer's tone, write clear and persuasive messages, and know when to follow up and when to cool off.

Are you computer-savvy and system fluent?
Are you're fast with tools like CRM, Dealertrack, email platforms, texting software, and Google Sheets? Do you know that keeping your notes clean, your tags accurate, and your reminders set is how you win?

Can you build rapport in seconds and can turn a cold lead into a warm convo without skipping a beat? Can you ask the right questions to quickly understand what someone wants (and needs): vehicle type, budget, timeline, finance vs. cash, credit history -- without overwhelming them? Can you be persistent but polite? -- the kind of follow-up that keeps you top-of-mind without becoming annoying. Can you bounce back from ghosting, rejection, or even a rude customer without losing motivation? Can you log everything like a machine?
Clean notes, follow-ups, and tags so your sales team knows exactly where to pick up.

Do you understand that CRM isn't a chore -- it's your weapon? Can you can switch tones on a dime? -- prime buyer vs subprime, excited vs anxious -- and you know when to be soft and when to push. Are you able to be empathetic and patient, especially with first-time buyers or customers with challenging credit? Can you make them feel comfortable, capable, and in control? Are you able to commute to 50 Titan Road Etobicoke daily?
Work Location: In person

Expected start date: 2025-07-09