Job Description

ABOUT US


The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors, and promotes future growth.




The "Values, We Live By" are accountability, communication, leadership, integrity, and respect while we work towards maintaining a work/play balance.




We are an organization that cares, an organization that is committed to our city and committed to you. The City of Spruce Grove is committed to public service, where everyone feels empowered to contribute their best work. We believe that by working together in a spirit of collaboration and respect, we can achieve great things.


THE OPPORTUNITY


This is a customer service focused, front-line position responsible for both cash handling priorities and being the first point of contact for all utility account services and inquiries. This position also provides coverage for front-line reception which comprises operating the multi-line switchboard and providing in-person reception for City Hall. This position has shared accountability with other Customer Accounts Representatives in the same role and works closely with all functional areas of the Revenue Services. This position reports to the Supervisor of Revenue Services.



This is a full-time, permanent position with an annual salary range of $55,491.80 - $ 65,956.80.
RESPONSIBILITIES


1. Cash Handling

Receipt all funds received at City Hall as well as any funds deposited into general operating account. Consolidate all satellite batches to create City's daily deposit. Manage utility and tax pre-authorized payment program. Calculate pre-authorization amounts and educate customers about program requirements. Provide cash handling expertise to satellite locations to promote compliance with City policies and procedures. Tabulate and deposit transit cash fares. Process NSF returned items and charges. Send letter to account owners where incorrect banking information is used.


2. Customer Service

Provide general municipal information to the public and support City initiatives and programs. Monitor and route emails received through the City's general inbox. Create electronic work orders to document and route requests for service. Educate customers with general information regarding tax and utility pre-authorized payments. Act as the first point of contact for all utility inquiries received via telephone, electronically or in person with the goal of providing same day service. Determine customer needs and explain billing practices and service delivery. Process utility account applications, including move-in and move-out requests. Examine customer history to determine if applicants have prior debts with the City and discuss with applicant payment of debt. Collect utility account information from a variety of sources for the purpose of billing and accurately transfer data to software. Promote online services, e-billing and pre-authorized payment plans to customers. Administer online services enrollment. Balance customer needs with City policies. Maintain discretion and confidentiality when dealing with sensitive information and complex customer concerns, Administration or Council matters. Notifying customers of NSF transactions and applying applicable fees to the customer account and monitoring for repayment. Perform other administrative duties including updating and stocking customer account forms, preparing rental form packages and processing unclaimed correspondence. Administer bulk water accounts.


3. General Administration

Assist co-workers within the Revenue Services section and in other departments as requested or required. Open, sort, distribute and process in-coming mail. Issue monthly Transit bus passes to retail outlets. Reconcile unsold passes once pass sales are closed and maintain transit bus pass inventory. Account for visitors during an evacuation in compliance with the City Hall Emergency Response Plan. Accept tender submissions. Receive and dispatch parcels including providing notification to staff upon receipt.


4. Other Duties


Understand and adhere to City policies, procedures and standards, whether written or implied, as amended from time to time. Act as a steward of the City's Corporate Culture by following the "Values, We Live By". All employees shall act in a safe manner at all times and will report any unsafe conditions, procedures or acts for the benefit of the City. Continual adherence to the City Safety Policy is mandatory. Employee are expected to stay current on WHMIS and other safety-related procedures. Perform other job-related duties.
QUALIFICATIONS


REQUIRED QUALIFICATIONS:

Post-secondary one (1) year certificate in Business Administration, General Accounting or equivalent. A combination of education and work experience will be considered. Minimum of three (3) years of experience in a cash processing and front-end customer service environment. Basic knowledge of accounting principles. Advanced communication skills and excellent presentation skills. Excellent interpersonal skills. Experience with processing cash transactions. Ability to prioritize and organize unit's workload. Ability to work independently, with little supervision. Excellent collaborative negotiation and problems solving skills. Ability to work effectively and professionally with all levels within the organization and externally. Ability to effectively transfer ideas, concepts, and information into effective and efficient strategies. Ability to work both independently as well as within a multifaceted team environment. Strong customer service orientation and the ability to build positive, productive business relationships. Ability to analyze and interpret administrative procedures, regulations, legal documents, and legislation Enhanced knowledge of Microsoft Outlook, Word, Excel, Teams, and PowerPoint


ASSET QUALIFICATIONS:

Knowledge of municipal operations and utility services. Knowledge of Microsoft Dynamics/Great Plains, CM9.


COMPETENCIES:

Thinking & Acting Strategically - Forward-thinking. Sees the big picture and imagines the future. Links long-range visions, strategies, and concepts to daily work. Aligns personal actions and initiatives with customer needs, and with organizational priorities and direction. To think and act strategically requires an understanding of our organizational direction, as well as the internal and external factors that influence decision-making.



Building Influential Working Relationships - Strengthening and developing working relationships and strategic alliances that are founded on ethics, trust, and guided by our corporate values of respect, leadership, accountability, communication, and integrity.




Optimizing Performance & Results - Reaches for excellence for oneself, one's team, and the organization. Determined and focused on achieving outcomes that align with organizational goals. Creates goals and priorities that maximize resources while using an enterprising, resourceful approach to deliver outcomes and achieve customer expectations. Maintains accountability for results.



Growing Talent & Workforce Capacity - Honouring the individual differences that make each person unique. Being curious and committed to listening, reflecting, and learning. Developing individual and workforce capabilities to enhance the organization's capacity to accomplish strategic goals, enhance program and service delivery, and provide an exceptional customer/client experience. Contributes to a learning and teaching culture.



Fostering Innovation & Steering Change - Creates an environment for transformation. Advances the City through improvement based on innovation and guides the associated change. Uses the skills, attitudes and behaviours needed to produce new or improved programs and services to meet current and future needs of our customers, our organization, and our community.


CONDITIONS OF EMPLOYMENT


CONDITIONS OF EMPLOYMENT:

Criminal Record Check Clearance.


WORKING ENVIRONMENT:

Monday to Friday. Hours of Work: 8:30am to 4:30pm. Overtime may be required. Travel may be required.


PHYSICAL REQUIREMENTS:

Sitting, standing, walking, climbing, stairs, kneeling, manual dexterity, visual acuity/color vision. Lifting to 5kg (11lbs).


IMPACT AND MAGNITUDE OF JOB (SCOPE):

This position has no direct reports. This position does not manage a budget. This position is operational in nature in that it provides support and administration of a program across departments.
NEXT STEPS


You must apply through this portal to be considered. We do not accept applications through other forums. Candidates may be interviewed as applications are received. Only those candidates selected for further consideration will be contacted.

WHY WORK FOR US?


Competitive annual salary Pension Medical & Dental Benefits Life Insurance Wellness Initiatives Work/Life Balance Recognized General Holidays Leave Options Flexible Work Arrangements Perks Positive Work Atmosphere Employee Awards Volunteer and Fundraising Opportunities Professional Development

Company


City of Spruce Grove
Location


Corporate Services - Finance - Accounting and Treasury - Treasury
Opening Date


Jul 17, 2025
Closing Date


Jul 29, 2025 11:59 PM