Job Description

As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department responsible for the renewal payment process and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other team members. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron\'s!

Success Profile

What makes a successful Customer Account Manager at Aaron\xc3\xa2\xc2\x80\xc2\x99s? Check out the top traits we\xc3\xa2\xc2\x80\xc2\x99re looking for and see if you have the right mix.

• Adaptable
• Strong Initiative
• Customer Oriented
• Problem-Solver
• Team Player
• Quick-Thinker

Benefits

As a Customer Account Manager at Aaron\xc3\xa2\xc2\x80\xc2\x99s, you will have access to a comprehensive benefits package that includes:

Compensation

Incentive Programs • 401(k) Plan • Life Insurance • Disability Benefits • Associate Purchase Discounts

Personal Development

Ongoing training and development

Time Off

Paid time off includes vacation days, sick days and holidays

Healthcare

Medical, dental & vision insurance

*Benefits vary based on Full- and Part-Time employment status

Customer Accounts Manager

Job ID 45884 Date posted 06/26/2023 We are Aaron\xc3\xa2\xc2\x80\xc2\x99s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job \xc3\xa2\xc2\x80\xc2\x93 it is a career with purpose.

This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance.\xc3\x82

Aaron\xc3\xa2\xc2\x80\xc2\x99s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron\xc3\xa2\xc2\x80\xc2\x99s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers\xc3\xa2\xc2\x80\xc2\x99 accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Second up to the General Manager
• Build authentic customer relationships to support customers in their ownership goals and drive sales
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Maintain customers contact over the phone and through home visits
• Update customers information and maintain accuracy
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any other reasonable duties requested by management

Requirements

• United States at least 21 years old with a valid state\xc3\x82 Driver\xc3\xa2\xc2\x80\xc2\x99s License and compliance with the Company\xc3\xa2\xc2\x80\xc2\x99s Driver Qualification\xc3\x82 Policy; including satisfactory MVR (driving record). Canada at least the\xc3\x82 age of 18.\xc3\x82
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of college or two years of previous management experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper telephone etiquette
• Uphold the Aaron\xc3\xa2\xc2\x80\xc2\x99s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Total Rewards\xc3\x82
Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:

• Paid time off including vacation days, sick days and holidays
• Team Member purchase discounts\xc3\x82

About Aaron\xc3\xa2\xc2\x80\xc2\x99s
At Aaron\xc3\xa2\xc2\x80\xc2\x99s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout Canada and the United States. Our customers shop at Aaron\xc3\xa2\xc2\x80\xc2\x99s for the same reason you should choose us for the next step in your career \xc3\xa2\xc2\x80\xc2\x93 our ability to positively influence people\xc3\xa2\xc2\x80\xc2\x99s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron\xc3\xa2\xc2\x80\xc2\x99s is committed to creating a diverse and inclusive work environment where team members\xc3\xa2\xc2\x80\xc2\x99 differences are celebrated. All qualified applicants will receive equal consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, sex (including pregnancy and breastfeeding), sexual orientation or any other ground protected under applicable human rights legislation. Candidates who require accommodation during the recruitment process should contact .
Aaron\xc3\xa2\xc2\x80\xc2\x99s is an Equal Opportunity Employer.

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