Job Description

Summary:

XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!

Responsibilities:

1. Main tasksData entry for transaction creation (receiving/shipping). Create and modify customer account data. Maintain a positive relationship with customers. Update customer profiles and track accounts. Run reports as required.


2. Communication & supportCommunicate customer requests to operations. Follow up with customers on a regular basis. Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)


3. Validation and follow-upValidate that all transactions are correct and complete. Verify that transactions and services are correctly entered into the system and invoiced.


4. Skills & AbilitiesKnowledge and mastery of WMS systems (AS400 an asset). Good communication and explanation skills. CTPAT sensitive position - subject to a criminal record search. Experience in a distribution center environment (asset). Experience in a similar position. Bilingual (oral and written). Excellent customer service skills.


5. Resolution of problems and initiativeSense of initiative and autonomy. Ability to communicate with various stakeholders. Ability to determine the management of priorities. Ability to work under pressure and handle several files simultaneously. Ability to be flexible to adapt to changing work priorities.


6. Work EnvironmentBe sensitive to the importance of Occupational Health and Safety. Have a positive and determined attitude. Team oriented


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