Job Description

Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly - we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We are seeking a

Greeter

to join our team at CUPS. As the Greeter, you are responsible for welcoming individuals to CUPS and play a key role in creating a caring, dignified and trauma informed experience for all clients.

You welcome all clients accessing CUPS at the main entrance of the building

,

working efficiently with clients with complex concerns to support further connections at CUPS. You support triaging needs, wayfinding throughout the building, as well as perform opening and closing duties while ensuring that clients connect to service providers at CUPS successfully. You also provide internal team members with client briefings in person or via electronic data systems to increase service efficiency and positive client experience.

We have diverse clients with diverse needs, and your approachable, thoughtful, and empathetic personality ensures that each individual receives access to the services they need.

LOCATION:

1001 10 Ave SW, Calgary

REPORTS TO:

Team Lead, Care Coordination

CONTRACT

TYPE:

Permanent

SCHEDULE:

Monday to Friday, 8:00 to 4:00 (37.5 hours/week)

STARTING

ANNUAL SALARY RATES:

$49,663 to $51,629

Key Responsibilities

Greet all clients arriving at CUPS to ensure they are connected to support services in a calm, welcoming environment Assist in managing client flow throughout the building Communicate with the front desk Client Navigation and health teams to inform of clients coming into and going out of the building Deescalate, answer questions and support clients making connections at CUPS Develop warm and trauma informed relationships with CUPS clients, creating consistency in client experience Support with creating and maintaining positive interactions onsite at CUPS, deescalating as needed Work closely with internal team members to review and stay to date on client service plans to ensure clients are supported in a manner that increases ability to continually access CUPS service

You will:

Demonstrate outstanding client services through client centered practice and expert client rapport & de-escalation skills Contribute to safety and wellness of clients, colleagues, and visitors by remaining up to date on CUPS health & safety protocols Promote a culture that reflects CUPS vision, mission, philosophies, and values Act as warden for client dignity by ensuring confidential client information is handled with the utmost care and respect in alignment with HIPA and CUPS privacy protocols & values Act as ambassador of CUPS mission and values both internally and externally

What You Bring

1-2 years of previous work experience in the social service sector Demonstrated experience providing first point of contact service to a diverse variety of clients who may be experiencing mental health, addiction, poverty & trauma concerns Training, experience and confidence in de-escalation Ability to remain calm and empathetic under pressure Previous experience working effectively within multidisciplinary team

Employment Requirements:

Satisfactory Criminal Record Check

Working Conditions:

Exposure to trauma and emotionally complex cases Exposure to infectious waste, diseases, and stressful situations Regular walking, standing, lifting (min 35 lb), and client mobility support Individual and collaborative team based work

Ready to Join Us?

If you're ready to make an impact, apply today with your resume and a cover letter that includes your salary expectations. Only candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $49,663.00-$51,629.00 per year

Benefits:

Dental care Paid time off
Shift:

Day shift
Work days:

Monday to Friday
Application question(s):

Do you have experience providing first point of contact service to a diverse variety of clients who may be experiencing mental health, addiction, poverty & trauma concerns? What prompted you to apply to CUPS?
Experience:

Social Service : 1 year (required)
Work Location: In person

Application deadline: 2025-07-09