Job Description

No agency contact please.

About the Company:

Canature WaterGroup(TM) is a dynamic leader in the North American water treatment industry. Partnered with one of the world's largest water conditioning manufacturers, Canature WaterGroup sells residential and commercial water conditioning equipment to Plumbing Wholesalers and Independent Water Dealers in Canada, the US and Mexico. Products are sold through our regional distribution facilities located across North America. The company focus is to provide 'Exceptional Value' to our customers by providing high-quality, innovative products backed with expert factory support in the most efficient manner possible.

About the Team:

We have a diverse team that shares a positive attitude, problem solving abilities, patience, teamwork and a dedication to superior customer service. This enables us to live up to our commitment to provide Excellent Value to our customers.

About the Position:

Canature WaterGroup(TM) is looking for a Sales and Technical Customer Support professional to join our team. This position provides mechanical / technical customer support in the water treatment industry. The ideal candidate will have plumbing and or electrical knowledge and background and have the ability to trouble-shoot concerns based on product knowledge and manuals as well as provide information related to orders, pricing and product availability.

Reporting to the Director, Customer Service, Quality Support and Training for North America, this position will work closely with our Regional Sales Managers across North America to assist with customer needs. In addition, this position will also work closely with various internal departments to deliver on our commitment to Exceptional Value. This position will work within a contact center environment in our office in Regina, SK and will take product orders from customers, discuss selection, pricing, and delivery options. Customer Service will be via telephone, chat, email as well as assisting walk-in customers at the Regina location.

Some specific tasks this role is responsible for include:

Answering questions from customers in multiple business channels such as computer, telephone, and face to face Answering questions regarding in-house orders, pricing, product availability, expediting and taking orders over the phone Providing information on products and services including answering technical questions Providing technical support on full product lines Providing internal support to other departments as needed This position will also work a rotational schedule for holiday coverage.

About you:

Must be a team player with a positive and professional attitude 1 -2 years of experience in a similar contact center role providing customer service in a technical field Strong experience using various technology platforms or comfortable learning new systems Strong proficiency in data entry speed and accuracy Detail oriented Highly organized with the ability to multi-task Excellent problem solving, and interpersonal skills Excellent written and verbal communications Mechanical aptitude Proficient in Microsoft Office, especially in Excel Experience in the Water Treatment Industry and ERP software applications an asset. Plumbing / heating or related technical field an asset.

About the benefits:

In depth orientation and onboarding program Monday through Friday schedule, with some rare overtime. Health & Dental coverage, cost-shared between you and the Company Paid Vacation Paid Personal Days Paid holidays RRSP retirement plan and Company match program Annual performance reviews Employee and Family Assistance Program Short-Term and Long-Term disability insurance AD&D Insurance Life Insurance

About the work environment:

This position works in a standard office space within a warehouse environment. Can be subject to temperature fluctuations (heat / cold), noise and dust This position will require concentration and focus to ensure accuracy of information. Prolonged periods of sitting at a desk Extra hours may be required from time to time to ensure deadlines are met.

If this all sounds like a fit for you ...

Then we want to meet you!

Apply Now!

Thank you for your interest in Canature WaterGroup. Only those applicants being considered will be contacted.

Canature WaterGroup is an Equal Opportunity Employer.

Job Types: Full-time, Permanent

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Ability to commute/relocate:

Regina, SK S4N 6M1: reliably commute or plan to relocate before starting work (required)
Experience:

Customer support: 1 year (preferred) water conditioning equipment: 1 year (preferred) Plumbing: 1 year (preferred) technical sales and support: 1 year (preferred)
Work Location: In person