Job Description

Main Purpose of the Job:

Customer Service Attendants are responsible for performing the daily operational practices of running the Car wash, pay-stations & Self-Serve Wash facility. Attendants are to ensure a high quality of Customer Satisfaction in all company area's

Reports to:

Shift Supervisor or On-Duty Manager

Duties and Responsibilities:

Report to shift on time, ready to work & wearing proper uniform

Professional appearance at all times

Always be ready to assist customers in a Friendly & Courteous manner

Be polite and available to address all customer concerns and handle them in a professional manner that is satisfactory to both the customer and to the company. Escalate concerns to Shift Supervisor or management if required.

All other duties as required.

Carwash Attendant

Guide cars into the wash area with a focused, pleasant, and competent demeanour

Ask every customer to keep their vehicle in Neutral, Hands off the wheel, & feet off the brakes.

Perform visual inspections of the condition of each vehicle prior to sending it through the wash bay

Be proficient with all policies and procedures and able to perform them on a daily basis as needed

Perform visual inspections in the tunnel and back room to ensure all equipment and chemicals are functioning properly

Keep the car wash spotlessly clean and ensure everything is kept in the proper place and organized

Keep wash nozzles unclogged, hoses hung properly, trash cans emptied, and brushes spotlessly clean.

Keep trench in car wash clean, sprayed and dug nightly

All other duties as required

Pay-Station Attendant

Must serve customer within 10 seconds

Upsell items. (Would you like a Super wash?)

When not busy hold a friendly conversation with customers

Perform visual inspections of the condition of each vehicle prior to selling a carwash

Be proficient with all policies and procedures and able to perform them on a daily basis as needed

Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized

Keep vacuums unclogged, hoses hung properly, trash cans emptied, and vending area spotlessly cleaned

Keep Self-Serve bays sprayed out and clean. Walls and floor clear of Ice and Debris

Ensure each customer pays for their transactions

Scan any extra items purchased by the customer

Issue receipts, refunds

All other duties as required

Qualifications:

Legal working age

Working Conditions:

Indoor / Outdoor - May be exposed to rain, snow & extreme heat or cold.

Chemicals / Hazardous Material - Chemicals need to be filled as needed. PPE is provided as needed.

Hours - Morning, Afternoon & Weekends / Holidays

Physical Requirements

Strength Guidelines

Maximum asked weight to be lifted will be 50 lbs.

Anything weighing more will need assistance or specialty tools

Motion Parameters

During shifts associates will be expected to stand for their full shift.

Walking and kneeling will be expected

Vision and Hearing Requirements

Vision and hearing requirements;

Ability to see and hear vehicles & customers around you

Psychological Demands

Quick Decision Making

Read & Write

Job Type: Full-time

Pay: From $17.20 per hour

Benefits:

On-site parking Store discount
Work Location: In person