Job Description

Orora Fresh is seeking an experienced Customer Service Representative. This position provides service for the Customer - oversees all aspects of communication with the company by performing the following duties. Primary Duties and Responsibilities

• Connect with customers via phone and receives orders, quote requests, follow-ups and all other inquiries.
• Responsible for data entry of all order for the Customer through direct contact, mail, fax, or e-mail through the ONA Sales Representatives.
• When processing orders bring product onto our warehouse floors, the Customer Service Representatives evaluates historical data on such items and provides assistance with inventory control process
• Provides inside support to outside Sales Reps.
• Provides expertise in solving Customer problems with any and all internal departments, including other divisions.
• Photocopies and scans/emails documents.
• Performs contract review work processes on Customer Purchase Orders.
• Responds to Customer inquiries on the telephone through on-line networks, by mail and by facsimile.
• Writes Customer quote requests, sample requests, formal quotes to Customers, and Sales Representative leads for prospective accounts.
• Handles Customer problems that appear to arise from the use of the product. Handles requests for replacing and picking up defective parts.
• Submits follow-ups on orders through Expeditor via hand written or computer request.
• Coordinates changes to orders on accounts as necessary.
• Performs other duties and/ or responsibilities as assigned.

Qualifications Education and Experience:

• High School diploma or general education degree GED equivalent
• 2-4 years of previous experience in Customer Service

Knowledge, Skills & Abilities:

• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other co-workers of the organization.
• This position requires the ability to demonstrate the following competencies:Business Mastery

Integrated Leadership
People Development
Change Management
Intellectual flexibility & technical acumen Job Type: Full-time Pay: $21.00-$21.40 per hour Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kingsville, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Call center: 2 years (preferred)
• Customer service: 2 years (required)

Work Location: In person