Job Description

St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Midwestern Ontario Region.

Responsibilities:

- Handle inbound and outbound customer calls in a professional and courteous manner

- Provide accurate and timely information to customers regarding products, services, and order status

- Resolve customer complaints or issues by investigating problems, developing solutions, and making recommendations to management

- Maintain customer records by updating account information and documenting interactions

- Follow communication procedures, guidelines, and policies to ensure customer satisfaction

- Analyze customer needs and recommend appropriate products or services

- Reconcile payment information appropriately and maintain accurate records in Microsoft 365 database.

Requirements:

-Minimum 3 years of office administration/customer service experience

- Strong phone handling skills and active listening skills

- Excellent communication skills, both verbal and written

- Ability to multi-task, prioritize, and manage time effectively

- Proficient in using computer systems and software applications specifically, Microsoft Office D365 software

- Ability to analyze customer needs and recommend appropriate solutions

Other

-This position is based in Hanover but travel within the Midwestern Region (Owen Sound) will be required.

Job Types: Full-time, Permanent

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person