CSR - Customer Service Representative Job in Brokerteam Insurance

Csr Customer Service Representative

Edmonton, AB, CA, Canada

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Job Description

Founded in 2005 in Ontario, BrokerTeam Insurance has an established reputation with our clients, our brokers, and our carrier partners. In 2022, we brought our brand into Alberta, where we currently have two locations.

BrokerTeam Insurance is seeking CSR to join our team. In additional to competitive compensation, insurance professionals will be given the support and structure to grow and take their careers to the next level.

Why BrokerTeam?

A workplace where diversity is valued Career development and mentorship We work with some of the best insurance carriers in Canada Competitive commission compensation

Job Summary

Spoken Chinese (Cantonese or Mandarin) is an asset

Build and maintain business relationships with clients

Cooperate with CSR team in daily business transactions

Assist in generating insurance quotations, applications, and endorsements

Assist in handling billing issues and claims

Provide support with insurer portal submissions

Other assigned duties

Our Ideal Candidate

AIC Level I insurance agent license or above

Previous customer service experience (in sales) is a plus but not required

Effective time management skills and ability to work in a pressure environment

Clear written and oral communication skills

Organized with strong attention to detail

Self-motivated and enthusiastic

Proficiency in Microsoft Office suite: Word, Excel, Outlook