Job Description

:The Salesforce Administrator is part of the ATCO IT department within the Salesforce Domain. The role is dedicated to ensuring that we are maximizing efficiency and using the full features and benefits of the Salesforce platform based on the various user group's needs. You are also expected to be a team-player with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly.Always there. Anywhere. That's us! A team committed to delivering inspired solutions for a better world. We care for our communities and each other, and we are committed to showing up for those who need us. We value and encourage diversity, and we have the courage to do the right thing, even when it's hard.What Else You Get To Do

• Monitor and respond to issues found in production and provide support for system incidents
• Participating in Stand-by and Call-Out for support of High Priority incidents reported after business hours
• Monitor & proactively adjust the system to improve the user experience

• Maintaining shared dashboards & reports, including folder organization
• Maintaining standardizations across public groups, list views, page layouts and more
• Maintain and monitor system access

• Grant, remove and maintain user licenses and details
• Create, remove and maintain user roles, profiles and hierarchies
• Manage User Adoption by providing training to users and seeking ways to enhance the training documentation and delivery
• Monitor & maintain Data Quality & Integrity within Salesforce using platform or external tools available (e.g. D&B Hoovers)

• Completing mass inserts & upserts
• Merging duplicate records
• Assist in data migrations from/to external systems
• Support testing of functionality changes and updates, prior to production release
• Coordinate communication system changes to the users prior to implementation

Who You Are:

• College diploma or bachelor's degree in computer science, Information Systems
• 3-5 years of experience with Customer Relationship Management -CRM applications
• Specific experience administering the Salesforce Platform, including any or all of Sales, Service, or Experience Cloud
• Proficiency supporting Sales Support, Sales Operations or Service Operations
• Excellent listening skills and strong attention to detail to fully understand business requirements
• Ability to effectively utilize CRM tools to monitor performance and effectiveness of processes within Salesforce and their effects on user experience and customer satisfaction
• Intermediate knowledge of MS Office 365 (Outlook, Excel, Word)
• Available to participate in Stand-by and Call-Out for support of High Priority incidents reported after business hours

What We Offer:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence
• Competitive compensation
• Flex benefits
• Tuition assistance program
• Training and mentorship programs
• Charitable donation matching

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted. Successful candidates may be required to complete a criminal background check and others screening as needed for the position.Canadian Utilities is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com.At ATCO, we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe the ATCO team is the foundation of our business and our most valuable asset across our global operations. Without each team members' unique skills, strengths, and knowledge, we simply wouldn't be able to achieve our fundamental vision of delivering life's essential services to our customers around the world.
ATCO is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

ATCO