Job Description

Hello, we're L'Oreal.
We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading-this might be the opportunity you've been searching for.
A Day in the Life
As the CRM Manager for L'Oreal Dermatological Beauty, you'll be at the intersection of technology and business, driving innovation and optimizing the use of Veeva, the world's leading pharmaceutical B2B CRM. You'll oversee a platform used daily by over 120 team members across Canada, enabling them to send emails, disburse samples, measure ROI, and more. Reporting to senior leadership, you'll design the CRM strategy, roll out new modules, and ensure adoption through training and support.
Your responsibilities will include:

• Driving Innovation: Master Veeva CRM, identify new modules, and automate processes using tools like Microsoft Power Automate.
• Optimizing Operations: Perform data sanity checks, troubleshoot issues, and develop training materials to ensure seamless adoption.
• Collaborating Globally: Represent Canada in global committees, exchange best practices, and maintain leadership in CRM innovation.
• Mentoring: Manage and develop the CRM Specialist, fostering their growth and expertise.

We Are Looking For
You're a tech-savvy innovator with a passion for optimizing business processes. You thrive in a fast-paced, collaborative environment and have a knack for simplifying complex topics. Ideally, you bring:

• Expertise in CRM Platform & Analytics and Digital Transformation Management.
• Strong Project Management and Data Analytics skills.
• Exceptional Stakeholder Management abilities.
• A Bachelor's degree in a relevant field.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!).
• Real responsibility from day one-there's no sitting on the sidelines at L'Oreal.
• An environment where people of every background are accepted, can speak up, will thrive, and are celebrated!
• A chance to contribute to something bigger-many of our brands have societal and environmental causes to make a concrete difference.

Who We Are
L'Oreal is present in 150 markets on five continents. For more than a century, L'Oreal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with EUR42 billion consolidated sales. Together, we solve complex challenges at scale while staying committed to making the world a more inclusive and better place for everyone and our planet.
We're committed to guaranteeing inclusive recruitment processes and advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Skills Required