Job Description

Job Overview

We are seeking a motivated and detail-oriented CRM Executive to join our dynamic team. The ideal candidate will be responsible for managing customer relationships, enhancing customer satisfaction, and driving retention through effective communication and strategic initiatives. This role is pivotal in ensuring that our customers receive the best possible experience with our products and services.

Duties

Develop and implement CRM strategies to enhance customer engagement and loyalty. Analyze customer data to identify trends and insights that inform marketing strategies. Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints. Manage customer inquiries and resolve issues promptly to maintain high levels of satisfaction. Create and maintain detailed reports on customer interactions, feedback, and trends. Conduct regular follow-ups with customers to gather feedback and assess their needs. Train team members on CRM tools and best practices to ensure effective usage across the organization.

Experience

Proven experience in a CRM role or similar position is preferred. Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent communication skills, both verbal and written, with a focus on customer service. Familiarity with CRM software and tools; experience with popular platforms is a plus. Ability to work collaboratively in a team environment while also being self-motivated. Strong organizational skills with attention to detail. If you are passionate about building strong customer relationships and driving business success through effective CRM strategies, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Part-time, Permanent, Casual, Freelance, Apprenticeship, Internship / Co-op

Pay: $19.09-$29.19 per hour

Expected hours: 30 - 40 per week

Benefits:

Company events Flexible schedule
Experience:

CRM software: 3 years (required)
Work Location: Hybrid remote in Surrey, BC