Job Description

:Description:Responsibilities:

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.

• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec General Skills

• Experience in programming and analysis; specialized CRM software package support at the specified experience level

• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

• Experience in structured methodologies for the development, design, implementation and maintenance of applications

• Experience in design, code, test, debug and document applications

• Experience in the use of object and/or third generation language development tools

• Experience in one or more programming languages

• Experience in application design, latest design patters, deployment and troubleshooting

• Experience with relational and hierarchical database technologies

• Experience in the use of information retrieval packages using query languages

• Experience with one or more communications protocols

• Experience in structured methodologies for the design, development, implementation and maintenance of applications

• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

• A team player with a track record for meeting deadlines CRM Software Development Skills

• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation

• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools

• Experience with middleware and gateways

• Expertise in specific tools for CRM software development Desirable Skills

• Knowledge and experience with programming Internet-ready applications

• Knowledge and experience in rapid application development (RAD) methodologies

• Knowledge and understanding of Information Management principles, concepts, policies and practices

• Experience with middleware and gateways

• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging

• Ability to provide post-implementation support and resolve any post-implementation technical issues

• Experience conducting design walkthrough sessions with project team

• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

• Ability to provide user and system documentation as required

Knowledge Transfer Requirements

• Knowledge transfer is expected to occur throughout the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff
• All design, development, artefacts, and source code, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
• Dedicated knowledge transfer sessions will be scheduled to ensure completeness of knowledge transfer and all documentation is shared, and allow LRC staff to ask clarification and/or follow up questions

SkillsExperience and Skill Set Requirements

• Siebel Public Sector 8.x (5+ years) with 2+ year experience with Siebel IP2018+
• Siebel data model (3+ years)
• Siebel OpenUI (2+ years): PM/PR Scripting
• Siebel Smart Scripts (3+ years)
• Siebel e-Services (3+ years)
• BI Publisher Reports (3+ years)
• Java Enterprise Edition (J2EE), Java, JavaScript, jQuery, HTML 5, and CSS (2+ years)
• AODA, WCAG and Web accessibility

Solution Development Experience - 40%

• 5+ years experience (including recent experience) solutioning and hands-on configuring Siebel Public Sector solutions including the use of integration with Siebel e-Services, , SMARTScript, Web Services and Siebel BI Publisher
• 3+ hands on experience customizing Siebel Open UI and PM/PR scripting
• 3+ years hands-on developments experience with Siebel Smart Scripts
• 5+ years experience developing unit testing scripts
• 5+ years setting up and developing solutions with multi-organization data structures and data visibility
• 5+ years experience configuring picklist and list -of-value (LOV) for multiple organizations and multiple languages
• 2+ years experience configuring in Siebel IP 20.x
• 5+ years experience with developing unit testing scripts to confirm successful installation

Technical Skills - 20%

• 5+ years of demonstrated and hands on experience with Siebel Public Sector 8.x,
• 3+ years of hands on experience with Siebel OpenUI and PM/PR scripting
• 5+ years demonstrated and hands experience with Siebel e-services, BI Publisher reports, Javascript, HTML5 and CSS.

Installation, Design, Configuration, Integration and Troubleshooting - 20%

• 5+ experience troubleshooting and resolving issues of Siebel Public Sector
• 5+ years of hands on experience on development best practices and standards with Siebel Repository
• 5+ years of demonstrated and hands on experience on AODA, WCAG and assistive technologies
• Experience and understanding of Workspace and parallel development

Methodologies & Documentation - 10%

• Demonstrated knowledge and understanding of Oracle development methodologies, tools, and resources
• Demonstrated experience with documentation of technical blueprints, build-books and procedure manuals
• Experience with documenting processes and enhancement build books
• Demonstrated ability to research and recommend Oracle tools and techniques that could be leveraged
• Experience with developing prototype build books
• Experience with documenting performance measures of the new environments
• Experience working in an agile project delivery team

Soft Skills - 10%

• Excellent analytical, problem-solving and decision-making skills
• Strong collaboration skills with a proven track record for building strong working relationships
• A demonstrated team player with a track record for meeting deadlines
• Strong verbal and written communication skills
• Strong communication skills to present technical designs/solutions to business clients

Must haves:

• 5+ years experience (including recent experience) solutioning and hands-on configuring Siebel Public Sector solutions including the use of integration with Siebel e-Services, , SMARTScript, Web Services and Siebel BI Publisher
• 3+ hands on experience customizing Siebel Open UI and PM/PR scripting
• 3+ years hands-on developments experience with Siebel Smart Scripts

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