Job Description

Company Description

Publicis is an omni-channel communications agency with over 600 employees across our Canadian operations. The office is the largest in our industry in Canada and boasts talent across various disciplines of marketing and advertising expertise. Publicis carries a balanced split of Canadian, U.S. and Global clients for which we are Agency of Record. Publicis supports a range of DE&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program. With a strong, active and familial culture, Pub United is the agency\'s social club, hosting events as wide reaching as Curling, Trivia Nights and more.



We are looking for a detail oriented, client-facing team lead responsible for the end-to-end production and delivery of technical CRM campaigns for one of the world\'s biggest retail clients. Candidates should have good working knowledge of HTML and have managed complex, multi-touch campaigns before, across email, push notification, and In-app Messaging channels.

Experience with the Braze platform, Liquid script or similar syntax is a bonus. Above all else, the right candidate will have a passion for team leadership and development but also tinkering, learning and problem solving, and has a more technical role in their career path goals.

As a Technical Team Lead, you will manage a team of Technical Campaign Managers who execute on project requests from various teams, help to troubleshoot issues as they arise and engage related teams to resolve them. You should be adept at building campaigns and conceptualizing how to achieve a desired result using tools like API calls, product data, personalization, webhooks, using Liquid to perform timestamp calculations and much more.

Liaising directly with senior clients and stakeholders, you and your team will be responsible for developing and socializing detailed yet clear production plans to bring campaign strategies to life, while being able to communicate complex technical concepts to non-technical audiences. You will help your team to prioritize work, remove blockers and ensure each campaign is executed without error while maintaining a strong relationship with clients and internal teams.

As a skilled resource, you must demonstrate a solid understanding of project management tools and best-practice methodology, have a deep understanding of user experience, email development and the ability to deliver solutions that are both robust and flexible. \xe2\x80\x8bThe successful candidate will possess superior problem-solving skills and a passion for email marketing/CRM.

Qualifications

• 5-7 years technical project or CRM campaign management experience in an interactive, integrated agency or similar environment
• 2+ years experience leading a high-performing team with direct reports (QA, developers, Campaign managers)
• University degree or college equivalent in a multimedia/interactive/technical field or similar
• Strong working knowledge of HTML and web design/functionality; Liquid and CSS are a bonus
• Strong knowledge of email development methodologies and best practices
• Understanding of mobile/responsive design and development
• Unwavering attention to detail
• Excellent communication skills (oral and written)
• Ability to communicate difficult/sensitive information tactfully
• Proven experience to work quickly and accurately under tight time constraints without compromising the quality of the deliverables or the project
• Proficiency with Mac OS, Microsoft Project, Word, Excel, PowerPoint, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheets, etc.
• Ability to learn and use new platforms and software quickly
• Basic knowledge of Photoshop, Illustrator and Graphic design practices
• A desire to work in a fast-paced, challenging, and rewarding environment

Additional Information

Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation please contact Human Resources at 416-925-7733 or by email at

Publicis Groupe