Job Description

Description



HELP DESK TECHNICIAN

Reference #:

2026-6



Strong. Proud. Uplifting.



At Ornge, we believe that ordinary people can do extraordinary things.



Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.



We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.



Discover Ontario, Canada, and an exciting career with Ornge.



Position Title



Help Desk Technician



Department/Section



CritiCall



Employment Status



Permanent Full Time



Targeted Salary Range



$60,639.60-$72,009.53



Work Mode



Hybrid (2 Days Per Week)



Existing Vacancy



Yes



Location



1725 Upper James St., Hamilton



Hours of Work



37.5 hours/week



Posting Open Date



January 19, 2026



Posting Close Date



February 2, 2026



The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual's skillset, level of experience applicable to the role and internal equity considerations.



Uplifting Your Career at Ornge



The Help Desk Technician provides first-level technical support to province-wide application users, CritiCall Ontario Call Centre staff, and Ornge employees. This role is essential in ensuring the reliability, security, and availability of technology systems that support time sensitive healthcare coordination across Ontario.

Key Accountabilities:

Provide on-call first-level technical support for applications, systems, and hardware used by CritiCall Ontario and provincial healthcare stakeholders

Troubleshoot and support enterprise applications including CCIS, PHRS, CORD BI, Microsoft Dynamics, VPN, SFTP, MS Office, Windows OS, and related systems

Support hardware including PCs, laptops, servers, mobile devices, network equipment, call centre headsets, and peripherals

Monitor, log, track, and resolve incidents using a ticketing system while meeting defined service-level expectations

Manage HL7 messaging and VPN connectivity between hospitals and provincial systems

Ensure compliance with PHIPA and organizational security standards when handling sensitive information

Communicate effectively with internal teams, hospitals, vendors, and external stakeholders

Participate in testing, evaluation, and implementation of new systems, hardware, and software solutions

Qualifications:

Post-secondary diploma or degree in Computer Science, Networking, Computer Security, or a related field, or an equivalent combination of education and experience

Minimum 3-4 years of experience providing technical or help desk support

Strong troubleshooting, analytical, and problem-solving skills

Experience supporting Windows OS, MS Office, VPNs, antivirus software, VOIP, and enterprise applications

Hands-on experience supporting PCs, servers, networking equipment, printers, mobile devices, and Apple devices

Advanced computer proficiency (MS Word, Excel, PowerPoint; database systems)

Experience with ticketing systems and vendor escalation processes

Experience in healthcare, aviation, or other highly regulated environments is considered an asset

Entry to intermediate IT certifications (e.g., Microsoft Azure Fundamentals, CompTIA A+) are considered an asset

Total Rewards:

Comprehensive Health, Dental and Vision Benefit Plan.

24/7 Employee and Family Assistance Program.

Premium Defined Benefits Pension Plan Automatic Enrollment.

Three Paid Personal Days (Pro-Rated for Year 1).

Accrued vacation time starting at three weeks per year.

PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!

Tuition reimbursement and opportunities for learning and development.

At Ornge, we are:

Community connectors.

Equity in healthcare.

Strong in our convictions.

Proud of the services we provide.

Uplifting in our mission, values, and services.

You can expect us to be:

Competitive in pay, benefits, vacation time and more.

Promoters of diversity.

Champions of inclusivity and accessibility.

Committed to your career advancement.

A tight-knit, supportive culture.

A bit about you:

You are driven by our collective desire to make a difference.

Excited by problem solving and excels at in-the-moment decision making.

Teamwork has always been where you thrive.

You are ready to put your skills into action in a fast-paced environment.

What's next:

If you are ready to uplift lives, apply directly online.

On apply, we'll send you an email on how to check your application status within Jobvite.

Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at HR@ornge.ca.

Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Metis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.

Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.



Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.



Ornge. Lives uplifted.