Job Description

George Spady Society

The George Spady Society is recognized as a leader in the development and delivery of effective services for the care, treatment, and support of individuals with substance-related disorders and dual diagnoses. People who come to us find dignity, hope and healing as they set a new path towards health and well-being. George Spady Society provides a continuum of support services supporting people with complex life circumstances associated with substance-related and concurrent disorders and homelessness, empowering them to improve their lives through client-centered, evidence-based best practices.

Position Overview

The Crisis Worker in the Medically Supported Detox provides trauma-informed, person-centered crisis intervention and mental health support to individuals within the Medically Supported Detox Program. Working during evening and overnight hours, the Crisis Worker plays a critical role in maintaining a safe, supportive, and therapeutic environment for clients experiencing acute distress, mental health crises, or emotional dysregulation.

This position emphasizes de-escalation, emotional regulation, and systems navigation, including hospital accompaniment and coordination with emergency services. The Crisis Worker takes a lead role during crises and supports the interdisciplinary team during non-crisis periods to maintain continuity of care and client support.

Key Responsibilities:

Provide immediate, trauma-informed crisis intervention and emotional support to clients in acute distress. Utilize de-escalation techniques to manage mental health crises and prioritize a calm, safe environment. Support clients with co-occurring mental health and substance use challenges through compassionate, non-judgmental engagement. Accompany clients to hospital or emergency services as needed and advocate for their needs during transitions. Model effective de-escalation techniques for staff, recognizing the difference between perceived and actual threats, and approaching escalation as a form of communication that signals an unmet need. Respond effectively to emergencies, including medical, psychiatric, or behavioral incidents, in collaboration with nursing and clinical staff. Maintain clear, timely documentation of incidents, interventions, and client interactions in accordance with agency standards. Participate in safety planning and care coordination meetings with the interdisciplinary team. Provide updates and handovers to oncoming shifts to ensure continuity of care. Support staff and clients in post-crisis recovery and reflection. Engage in proactive, preventative interventions to reduce the likelihood of future crises. Maintain knowledge of community resources and referral pathways for mental health, housing, and social supports. Participate in ongoing training and professional development related to crisis intervention, harm reduction, and trauma-informed care.

Qualifications

Diploma or degree in Human Services, Social Work, Psychology, or a related field; equivalent experience considered. Minimum 1 year of experience in a residential, medical, or community setting supporting individuals with complex needs. Demonstrated experience in crisis intervention, de-escalation, and mental health support. Strong understanding of harm reduction, trauma-informed care, and recovery-oriented practices. Familiarity with inner-city issues, including homelessness, substance use, and systemic barriers. Ability to work independently and collaboratively in a fast-paced, high-stress environment.

Requirements:

Clear Police Information Check and Vulnerable Sector Check required. Valid driver's license and access to reliable transportation preferred. $2 million vehicle liability insurance Mental Health First Aid Training Crisis Intervention Training De-escalation Training Current First Aid, CPR, AED Certification Additional training requirements may be identified and provided as part of professional development.

Hours of work:

12-hour shifts, on a 4 on, 4 off rotation.

We would like to thank all applicants; however, only those selected for an interview will be contacted.

Equal Opportunity Employer:

George Spady Society is committed to equity, diversity and inclusion and recognizes that a diverse team benefits and enriches our work and is essential to our operational excellence. We welcome applications from all qualified individuals and encourage women, members of racialized communities, Indigenous persons, persons with disabilities, and persons of any sexual orientation or gender identity to confidentially self-identify at time of application should you wish to. All qualified candidates are encouraged to apply.

Job Types: Full-time, Permanent

Pay: From $48,300.00 per year

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance Mileage reimbursement On-site parking Paid time off RRSP match Vision care
Flexible language requirement:

French not required
Schedule:

12 hour shift Holidays Monday to Friday Night shift Weekends as needed
Application question(s):

Do you have familiarity with inner-city issues, including homelessness, substance use, and systemic barriers? Do you have access to reliable transportation and $2 million vehicle liability insurance?
Education:

DCS / DEC (preferred)
Experience:

of crisis intervention and de-escalation: 1 year (required) working with residential, medical, or community setting : 1 year (required)
Licence/Certification:

Driver's License (required) current Police Information Check and Vulnerable Sector Check (required) NVCI (required) Mental Health First Aid Certification (required) De-escalation Training Certification (required) First Aid, CPR, AED Certification (required)
Work Location: In person

Application deadline: 2025-07-14
Expected start date: 2025-07-21