Job Description

Crisis Line Support Worker

Fraser Health Crisis Line

Temporary Part-Time

Posting Date:

Location:

Wage:

Hours of Work:

Closing Date:

July 11, 2025

Surrey, BC

JJEP Wage Grid Level 12 ($29.17-$33.49)

14 Hours per week

(Until Oct. 16, 2025)

July 18, 2025

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

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Are you passionate about making a difference in your community? We are seeking a dedicated

Crisis Line Support Worker

to lead, support, and empower a team of volunteers in a fast-paced, impactful environment. If you possess a strong sense of empathy, excellent communication skills, and a commitment to providing critical assistance, this role is for you!


Reporting to the Program Manager, the Crisis Line Support Worker will provide front-line call answering on a rotating shift schedule and support the recruitment, training, and mentoring of crisis line volunteers. They will assist with scheduling, performance monitoring, and facilitate volunteer meetings and events. In addition, the role involves maintaining the phone room, ensuring resources are up-to-date, carrying the on-call phone, and managing shift changes. The position also includes documenting calls and volunteer hours, addressing client complaints, and adhering to confidentiality and ethical guidelines.

Qualifications

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The successful candidate will have a two-year diploma in social sciences or a related field, along with two years of direct service experience in the human services sector, or an equivalent combination of education and experience.

Crisis Line Training and experience responding to crisis calls are required.

Key skills include excellent communication abilities, knowledge of mental health, family violence, suicide risk assessments, and volunteer management. The candidate should also be familiar with community resources, able to handle stressful situations, and have experience working with volunteers. Sensitivity to diverse populations and proficiency in Microsoft Office and client data tracking systems are essential.


This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

How to Apply

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If you are interested in this exciting opportunity, please submit your

RESUME

and

COVER LETTER

through the "APPLY" button.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.