Maintain a portfolio of accounts, maintaining aged AR balances within KPI targets
Identifies and develops strategies for the resolution of troubled accounts to minimize loss
Resolve collection issues via phone, email, 3rd party payment houses, etc.
Collaborate across departments to identify problems. Work to remove barriers and find solutions to ensure the collection of outstanding invoices within payment terms and credit limit
Monitor account portfolio aging daily to ensure alignment with established targets
Facilitate virtual and in-person meetings to correct and align internal stakeholders with external customers
Work with internal teams to identify and develop strategies for the resolution of invoice discrepancies to minimize DSO (days sales outstanding)
Interpret customer contracts
Other related duties as may be required
Your Skills & Experience:
Post-secondary education in business administration, accounting or related field
PCMP, CCA, or CCP designation through the Credit Institute of Canada, or equivalent, a strong asset
1-3 years' experience in a credit/collections role, preferably in the transportation industry
Adjudication experience a strong asset
A suitable combination of education and experience may be considered
Exceptional customer service focus and relationship building skills
Strong communication skills, verbal and written; persuasive, confident, with ability to articulate an appropriate message to various audiences clearly and concisely
Strong MS Suite skills; Outlook, Excel; must possess the aptitude for learning new programs; AS400, Truckmate, Oracle, SideTrade, Power BI - an asset;
Must be adaptable with a strong proficiency to learn new programs/platforms and find efficiencies
Resiliency and persistence to resolve outstanding AR between external and internal stakeholders while maintaining the customer relationship
Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting while managing multiple customers
Ability to multitask and prioritize in a deadline driven environment
Strong sense of urgency
Ability to work independently and to collaborate with others to meet customer expectations
Maintain composure under high-pressure situations and difficult conversations
Ability to understand transportation documentation and verbiage
Ability to identify early warning signals relating to potential cash flow issues
Understanding of freight flow, pricing, and order to cash process
To apply, visit our Careers page at
dayross.com
.
If you're chosen for the role, you'll be asked to provide reference and criminal background checks before employment. You'll only be contacted if you're selected for an interview.
About Day & Ross
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, we've been recognized as one of Canada's Best Managed Companies. We've also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices
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