Job Description

Job no: 516307
Brand: Flight Centre Travel Group
Work type: Full time
Location: Ontario
Categories: Finance & Strategy

Credit and Collections Associate Flight Centre Travel Group (FCTG) is one of the world\xe2\x80\x99s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to \xe2\x80\x9copen up the world for those who want to see\xe2\x80\x9d. Every day, we give people all around the world the opportunity to experience something really amazing \xe2\x80\x93 travel! To learn more about Flight Centre Travel Group please click HERE About The Opportunity Flight Centre Travel Group (FCTG) is one of the world\xe2\x80\x99s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane (Australia), has company-owned leisure and corporate travel businesses in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa the United Arab Emirates and Asia. Our Americas company is looking for an experienced and motivated Credit and Collections Associate to join our dynamic central finance team (CCF) in the corporate business. This is a critical and highly visible position reporting to the Credit Control Manager and working with external clients as well as other internal teams, including CCF, Operations and Sales. The role requires someone with the ability to balance between maintaining trustful relationships and securing timely payments. You should possess outstanding communication and negotiation skills, as well as in-depth knowledge of practices related to debt collection. Key Responsibilities

• Monitors clients for past due invoices and/or exceeded credit limits, making a high-volume of collections contacts primarily via e-mail and phone.
• Performs client account payment reconciliations.
• Research and reconciliation of unapplied credits and open journal entries.
• Replies promptly to client questions and concerns.
• Gathers relevant financial information to find appropriate solutions.
• Keeps detailed records of collection activities and conversations in our ERP system.
• Looks for ways to improve our processes and generate efficiencies.
• Provides an exceptional customer service experience to our clients.

Experience & Qualifications

• A bachelor\'s degree in accounting, finance, business, or a related field.
• 2+ years of experience in bookkeeping, accounts receivable, and previous experience as a credit and collections associate.
• Ability to work independently with remote supervision to accomplish team goals and objectives.
• Excellent professional verbal communication skills, with an ability to keep calm under pressure and a diplomatic but firm manner.
• Impeccable attention to detail, particularly numbers, spelling, and dates.
• High degree of flexibility with the ability to thrive under pressure and adhere to constant change and challenging deadlines.
• Proven track record of negotiating payments and handling disputed charges.
• Familiarity with ERPs (preferably D365) to analyze payment patterns and enter data.
• Detailed working knowledge of Microsoft Office including Excel, Word, Teams, Outlook, and Microsoft Dynamics 365.
• Strong analytical and problem-solving skills.
• Possess strong initiative to resolve issues and pursue opportunities as they are identified.
• Proven time management and organizational skills.

Work Perks! - What\xe2\x80\x99s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It\xe2\x80\x99s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\xe2\x80\x99t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

Location \xe2\x80\x93 Toronto, Canada If this sounds like the opportunity you have been waiting for then APPLY NOW. The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company\xe2\x80\x99s Remote and Flexible Work Policy. This position may be performed remotely anywhere within Canada in accordance with the company\xe2\x80\x99s Remote and Flexible Work Policy except for the province of PEI We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying. Our number one philosophy? Our people. Flight Centre Travel Group\xe2\x80\x99s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca