Job Description

JOB TITLE: COURT AND CLIENT REPRESENTATIVE

DEPARTMENT: LEGISLATIVE SERVICES

POSTING NUMBER: 105611

NUMBER OF POSITIONS: 2

JOB STATUS & DURATION: Temporary 11 months

HOURS OF WORK: 35 hour workweek

LOCATION: 5 Ray Lawson Boulevard

SALARY GRADE: 12

STARTING SALARY: $1,132.60 per week

JOB TYPE: Union

POSTING DATE: August 29, 2023

CLOSING DATE: September 12, 2023

AREA OF RESPONSIBILITY:

Reports to the Supervisor, Court Operations & Administration, provide court administration support. Respond to both counter and phone enquiries from the public, members of legal profession and enforcement agencies. Act as a courtroom monitor within Provincial Offences Act court sessions, including operation of verbatim court-recording equipment in court under the general direction of the Supervisor.

• Provide client service, support & issue resolution by assisting the public and any/all persons present in the courtroom, in the court office and over the telephone as required and/or requested by determining the nature and scope of their needs, researching information and resources, explaining requirements/protocols, responding to issues, answering questions, providing procedural guidance, information and support and redirecting as necessary.
• Receives and processes payouts for fines, fees, restitution, transcripts and other source revenue and reconciles / balances all accounts.
• Ensures all court proceedings are documented and recorded in accordance with legislated requirements and the Rules of Procedure.
• Ensures all proceedings are safeguarded, recorded, annotated and certified in accordance with legislated requirements and ministry guidelines.
• Provide judicial assistance by preparing dockets and files in order for court/screening and hearing reviews to proceed.
• Opens, recesses, resumes and closes court and arranges adjournment dates. Arraigns defendants, records plea ad records dispositions on Certificates/Informations. Ensures order and decorum are maintained in the courtroom.
• Accepts filing of Certificates of Offence, Informations, Penalty Notices including data entry or preparation for data entry by external vendor, ensuring all pre- and post-court work is completed.
• Accepts, marks and records all exhibits submitted in court; obtains exhibits from appropriate custodian and returns exhibits each day for trial continuations.
• Prepares and records statistical data, prepares and reviews reports from various systems. Provide technical advice, guidance and mentorship to other employees on providing court services to the public and clients, both in and out of court, as experts in all front-line services.
• Produce transcripts or copy of digital recording of court proceedings on request.
• Liaise with other agencies and city divisions.
• Provide administrative/clerical support to the Manager and Supervisors as may be required.
• Assist other staff within the office during peak periods as may be required.
• Court and Client Representatives work on rotational basis, either daily in assignment to courts or on rotational basis in client services as deemed required by management and requests from judiciary.

SELECTION CRITERIA:

• High School (Grade 12) graduation plus an additional program of over one and up to two years or equivalent in Court Support Services, Court Reporting, Law, Business, Psychology, Sociology, Human Resources or related program.
• Over one (1) year, up to and including two (2) years of related court experience.
• Knowledge of legislation and processes related to court administration matters.
• Superior organizational skills.
• Proficiency in computerized court case management systems such as ICON, Command Center and CAMS)
• Proficiency in MS Office Suite.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Ability to work independently or as part of a team.

Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process may be completed with video conference technology.

As part of the corporation\xe2\x80\x99s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button above (use for iCIMS) OR at: www.brampton.ca/employment (use for external websites/job boards) quoting reference #105611 by September 12, 2023 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select \xe2\x80\x9cprefer not to answer\xe2\x80\x9d as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant\xe2\x80\x99s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

City of Brampton