Job Description

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The Dialogue McGill project, funded by Health Canada since 2004 under the Official Languages Health Program, is focused on initiatives to build and maintain the capacity of bilingual health and social services professionals in Quebec to improve health care access for Canadian official language minority communities.
Course monitors provide guidance and support to a group of second language learners enrolled in the English workshops for healthcare and social services professionals and intake staff. The position requires a commitment of 50 to 100 hours over the course of a 10-week session and must be available for at least one evening per week to answer student calls and emails.
Main responsibilities:

• Monitors learners' progress and encourage student participation by creating a dynamic, positive and memorable experience
• Answers emails from learners with a delay of no more than 24 hours
• Adjusts language usage to suit learners' level of understanding
• Refers learners to appropriate resources for technical support, language development, etc.
• Sends friendly module reminder emails
• Helps learners with access to workshop components (e.g., finding documents, understanding instructions, etc.)
• Highlights important due dates, events, etc.
• Motivates learners to complete lessons, modules, quizzes
• Provides feedback (simple suggestions and guidance) on the proper way to say something
• Redirects learners to ask for more elaborate feedback & practice from instructor in the English Conversation workshop
• Communicates with the instructor as required about student progress
• Clarifies the differences between the English Online workshop & the English Conversation workshop if needed
• Creates a no-show list of students who have not accessed the online platform
• Checks grade book for completed and uncompleted quizzes and follow up as needed
• Reports cases of learners' requesting extensions to the academic leadership team
• Attends a training session as well as briefing/debriefing meetings with the project's academic leadership team.
• Performs various administrative duties as and when needed.

Qualifications:

• Excellent oral and written communication skills in French and English
• High competency with Zoom and online learning platforms
• At least six months of experience working in a higher education setting
• Strong preference for candidates who have provided online assistance to adult learners

Hourly rate: 18.50$/h
Time commitment: 50 -100 hours for a 10-week workshop session.
Schedule : WINTER semester: 5 January 2026 - 20 March 2026
The following supporting documents are required:

• A cover letter & curriculum vitae
• the names and contact information of three references

McGill University is an English-language university where most teaching and research activities are conducted in the English language, thereby requiring English communication both verbally and in writing
We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.
McGill University is committed to equity and diversity within its community and values academic rigour and excellence. We welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to engage productively with diverse communities.
At McGill, research that reflects diverse intellectual traditions, methodologies, and modes of dissemination and translation is valued and encouraged. Candidates are invited to demonstrate their research impact both within and across academic disciplines and in other sectors, such as government, communities, or industry.
McGill further recognizes and fairly considers the impact of leaves (e.g., family care or health-related) that may contribute to career interruptions or slowdowns. Candidates are encouraged to signal any leave that affected productivity, or that may have had an effect on their career path. This information will be considered to ensure the equitable assessment of the candidate's record.
McGill implements an employment equity program and encourages members of designated equity groups to self-identify. It further seeks to ensure the equitable treatment and full inclusion of persons with disabilities by striving for the implementation of universal design principles transversally, across all facets of the University community, and through . Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, .
All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.

Skills Required