Job Description

:We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting? Then come and join our global team as a Country Service Head, Diagnostic Imaging (DI) and Advanced Therapies (AT) to maintain and manage the service operations to meet customer requests in accordance with contractual obligations and customer satisfaction. This position is responsible for the Diagnostics Imaging (DI) and Advanced Therapies (AT) business areas in Canada and leads all departments within the Canadian Customer Service (CS) business including Field Service, Applications, Business Management, Parts, and Customer Care Centre.Our global team: We are a team of 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what\xe2\x80\x99s possible in healthcare to help improve people\xe2\x80\x99s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what\xe2\x80\x99s possible, to improve people\xe2\x80\x99s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at .As a Country Service Head and Advanced Therapies (AT), you will be responsible for:Supporting and promoting the Siemens Healthineers Purpose, Values and Behaviours - what they are and how they support our Healthineers New Ambition and the CS strategy of taking care of our people, customers, and shareholders.

• Maintaining highest customer satisfaction including profitability in particular within the framework of Siemens Healthineers in the CS business; planning and drafting the annual Healthcare target agreement and the quarterly business reviews.
• Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs in accordance the defined Healthcare target agreements.
• Responsible for managing the leaders in the departments, providing support, guidance, leadership and direction.
• Managing the Field Service business by directing, coordinating, and leading the organization and its activities to meet/exceed customer service expectations and financial metrics.
• Managing the application activities for all Healthcare Business Units; ensure external and internal customer excellence in all Application Services (Support & Training); enable Application business development; drive optimal synergies between CS organization, Application team and Sales
• Ensuring efficient execution of all CS Business Management Processes in order to drive CS Revenue and market growth:

• Market analysis and competitive transparency
• Customer base analysis and business potential identification
• Service portfolio, offerings and pricing
• Contract management

People Responsibilities:

• Inspiring, motivating, and developing teams providing appropriate direction, support, and involvement.
• Developing a high-performance culture that demonstrates teamwork and success.
• Promote and display leadership skills that promote a culture of engagement throughout the team.
• Championing change and support the implementation of change management initiatives.
• Actively collaborating with other functions across the globe and build partnerships within Services, Sales and Modality leaders.
• Directing the most complex conflict resolution for internal and external conflicts.
• Continually inform staff about the economic development of the business and customer feedback.
• Identifying strategies to improve employee engagement and safety.
• Customer Responsibilities:
• Ensuring high quality customer service, contract obligations are met, internal requirements are met (information tracking, reporting) and financial targets achieved.
• Executing initiatives to ensure appropriate communication with customers.
• Interface across the Healthineers organization to prevent customer issues and address customer concerns.
• Supporting addressing customer expectations, drive team to reduce resolution time.
• Owning the customer experience by supporting team to enhance service delivery.
• Developing strategies to improve customer service.

Shareholder Responsibilities:

• Managing P&L for the Canadian CS business, focusing on costs in order to meet business goals and identify areas of concern that effect Revenue and Gross Margin (total and by modality),

(labour and material), Gross Profit, and Operational Expenses. * Collaborating with the Sales organization, ensuring that a sales strategy is developed for Canada driving growth of the CS business in new, renewal and recapture business.

• Ensuring operations are able to meet quality certification standards, manage the installed base, and manage customer expectations, through routine works and escalations; direct the preparation and maintenance of quality and safety certifications.
• Ensuring the highest technical, operational, and financial performance of Canada\xe2\x80\x99s installation projects, equipment services and maintenance, and upgrades/updates of medical equipment, while following technical specification and requirements.
• Assessing resource development and training needs. Execute required workforce planning and calculation related to installed base development and budget frames in coordination with respective Regional Service Managers (RSMs).

This position may suit you best if you are skilled and knowledgeable with what is below, and would like to further develop your career with Healthineers.

• You have professional experience in a service business in a relevant industry.
• You have proven experience in managing, leading and motivating managers, teams, and individuals.
• You are experienced working successfully with multinational companies, clients, and people.
• You have proven ability in positive, successful collaboration with Senior Executives and C-Suite customers.
• You have the ability to prioritize work, taking into account a complex matrix of input.
• Ability to develop short-term and long-term strategic plans and demonstrate critical thinking on how to provide customer solutions.
• Healthcare industry knowledge on trends and influences for our customer base.
• Knowledge on how the Siemens Healthineers value proposition supports customers.

Required skills to have for the success of this role:

• Minimum of BA/BS degree in the medical health sciences field (Medical Technology, Engineering, etc.) or in business or marketing.
• 10+ years of successful leadership experience in a directly related field.
• You have the ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents.
• You think strategically to address internal and external problems.
• You effectively present information to co-workers and employee groups, including executive management, customers at various levels and public representatives.
• You have superior communication skills and ability to effectively communicate with stakeholders at many levels within the organization and customers.
• You have excellent organizational skills and exceptional customer focus.
• You demonstrate and apply advanced knowledge of concepts, practices, and procedures for areas managed and expert knowledge of other areas in the company and how they interact.
• You demonstrate advanced understanding and application of management approaches for work direction, motivation, and performance management.
• You have experience in developing and driving positive employee relations. Experience working in a unionized environment is preferred.
• Experience with SAP, analytics, and automation tools is a plus.
• The Country Services Head must be located within the Greater Toronto Area.
• A minimum of 40% travel is required.

Siemens Healthineers is proud to be a Great Place to Work\xc2\xae certified company in Canada for 2020-2023, 2022 Best Workplaces\xe2\x84\xa2 in Manufacturing, 2022 Best Workplaces\xe2\x84\xa2 for Health Care and 2022 Best Workplaces\xe2\x84\xa2 for Hybrid Work.At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.If you want to join us in transforming the way healthcare is delivered, visit our career site at:While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.Beware of Job ScamsPlease beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site:Remove or add in Advanced Therapy as wellSpell out (shouldn\'t have acronym)Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at .Siemens s\xe2\x80\x99engage \xc3\xa0 cr\xc3\xa9er un environnement diversifi\xc3\xa9 et est fi\xc3\xa8re d\xe2\x80\x99\xc3\xaatre un employeur souscrivant au principe de l\xe2\x80\x99\xc3\xa9galit\xc3\xa9 d\xe2\x80\x99acc\xc3\xa8s \xc3\xa0 l\xe2\x80\x99emploi. Sur demande, Siemens Canada prendra des mesures d\xe2\x80\x99accommodement raisonnables pour les personnes handicap\xc3\xa9es, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifi\xc3\xa9s seront pris en consid\xc3\xa9ration pour ce poste.En transmettant des renseignements personnels \xc3\xa0 Siemens Canada limit\xc3\xa9e ou \xc3\xa0 ses soci\xc3\xa9t\xc3\xa9s affili\xc3\xa9es, \xc3\xa0 ses fournisseurs de services ou \xc3\xa0 ses agents, vous nous autorisez \xc3\xa0 recueillir, \xc3\xa0 utiliser et \xc3\xa0 divulguer ces renseignements aux fins pr\xc3\xa9vues dans notre D\xc3\xa9claration de protection de la confidentialit\xc3\xa9, que vous pouvez consulter au .

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