Job Description

Counter Sales Team Member - Kasa Supply Ltd. (Surrey, BC)

About Kasa Supply Ltd.:

Kasa Supply Ltd. is a trusted Canadian supplier of Plumbing, HVAC, Waterworks, and Building materials. With a commitment to exceptional customer service and operational excellence, we provide a professional, welcoming environment for our customers and a supportive, collaborative workplace for our team members.

Position Summary:

We are seeking a

Counter Sales Team Member

to join our Surrey branch. This front-line role is critical to delivering excellent customer service, processing transactions, providing product expertise, and supporting the sales and inventory teams. You will play a key role in ensuring smooth operations and maintaining a professional, organized counter experience.

Key Responsibilities:

Customer Service & Interaction

Greet and assist walk-in customers promptly and courteously. Provide product guidance on plumbing, HVAC, waterworks, and building materials. Answer phone calls professionally and manage inquiries efficiently. Ensure every customer is treated respectfully and supported throughout their visit. Maintain punctuality and professional conduct at all times.

Sales Transactions & Support

Process sales orders, returns, and refunds accurately. Support Sales Representatives with custom or special orders. Promote ongoing promotions, new product lines, and services. Cover the counter during peak periods or staff absences.

Stock & Inventory Management

Collaborate with Purchasing and Inventory teams to ensure product availability. Restock shelves, maintain organized aisles, and report inventory issues. Accurately input Purchase Orders with correct pricing and part numbers.

Workplace Presentation & Compliance

Maintain a clean, organized, and professional counter area. Keep promotional materials (pens, brochures, bags) stocked. Follow all company policies, procedures, and health & safety regulations. Wear the company uniform, including vest and name badge, daily.

Product Knowledge & Continuous Learning

Stay up-to-date on product lines and technical details. Participate in ongoing training and share knowledge with customers. Learn and utilize company software (Epicore) to manage sales and inventory.

Escalation & Communication

Escalate complex customer issues to management professionally. Maintain open communication with Sales, Warehouse, and Management teams. Represent Kasa Supply professionally in all interactions.

Workplace Policies & Expectations

Follow cell phone, break, and dress code policies. Maintain professionalism and a customer-focused mindset at all times. Adhere to stock room access rules and workplace communication standards.

Qualifications:

Minimum 3 years of counter sales, inside sales, or customer service experience. Strong knowledge of plumbing, HVAC, waterworks, and building materials. Excellent communication and interpersonal skills. Proficient with point-of-sale and inventory management systems. High school diploma or equivalent; post-secondary education is an asset.

Compensation & Benefits:

Hourly wage: $20-$25/hour, based on experience Comprehensive benefits package Employee discounts on products Opportunities for professional development and career growth Supportive, collaborative team environment

How to Apply:

Submit your resume and a brief cover letter highlighting your experience to

marketing@kasamechanical.com

. Only selected candidates will be contacted for an interview.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Work Location: In person