Job Description

The Counter Sales Representative provides excellent customer service in selling a diversified line of products via phone, fax, email and over-the-counter.

Sell and support a diversified line of products via phone, fax, email and over-the-counter delivering a high level of customer service and support promotions and upselling opportunities.

Handle customer transactions; including sales, returns, defectives in a timely manner

Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner.

Operate the store point of sale system (Epicor Eagle), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.

Assist with merchandising activities, maintaining standards of appearance, coordinate and

Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Contribute proactively to improvements in sales and profitability

Adhere to inventory control programs, in-stock standards and all operating procedures

Effectively communicate with all store and support center team members, management and customers

Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required

Completion of High School Diploma/Post Secondary education or equivalent work experience

Automotive Parts experience in the automotive aftermarket (Jobber) parts industry (min 1 year)

Experience with automotive repairs is an asset

Experience with MS Office products

Team-player and an ability to work independently

Experience delivering a high level of customer service and sales results

Strong time management and organizational skills, with proven ability to adhere to tight deadlines

A self-starter, action oriented to achieve goals beyond what is required

Superior interpersonal, communication, problem solving and customer service skills to effectively build relationships

Excellent verbal, written and effective listening skills

Ability to work flexible hours, including weekends.

Extensive standing, walking, pushing and reaching.

Need full range of motion for reaching, bending and stooping.

Repetitive movement of hands, arms and legs.

Lifting of heavy equipment of up to 50 pounds.

Taking Ownership
Building and Maintaining Relationships

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

Dental care Vision care
Work Location: In person