Job Description

DUTIES AND RESPONSIBILITIES

Offering exceptional customer service at our counter and over the phone Responding to inquiries and processing incoming calls and orders Entering orders into the system Sourcing materials for customers when currently not in stock Providing product information, pricing quotations, and follow-up on quotes Offering technical expertise on products to purchasers Developing and maintaining positive customer relationships Counter Sales and handling returns as required Picking Priority orders Closing orders and stocking bins Keeping counter and sales area clean Merchandising and showcasing product Other duties as required

SKILLS AND COMPETENCIES

Exceptional customer service Ability to assess customer needs, resolve issues quickly, and find solutions that balance customer satisfaction Ability to develop long-term relationships and generate referrals from your customers Strong communication skills Impeccable organizational skills with high attention to detail Time management & multitasking skills to serve several customers at the same time Excellent computer skills (Word, Email, etc.) Self-motivated; able to function effectively both independently and as a member of a team Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

Minimum grade 12 education

required

Candidates should possess a strong work ethic and desire to learn and succeed Post-Secondary courses in Plumbing or Heating are considered an

asset

Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public Minimum 1 year knowledge of the plumbing and heating industry

WHY WORK FOR US

Company paid benefits Employee and Family Assistance Program (EFAP) Profit sharing RRSP match Paid sick days Career growth #GIVEBACK Program - Volunteer Day Personal Milestone Recognition Program Safety Shoe Reimbursement Perkopolis Partnership GoodLife Fitness Corporate Discount Employee Referral Bonus Program Employee discounts on plumbing, electrical and heating products

OUR MISSION

Providing the right solutions at the right time with our expert customer care.

OUR VISION

To be the preferred plumbing and lighting provider by offering superior customer experiences.





Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Best Plumbing & Lighting.



#BP01

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Education

Required* High School Diploma or better in Other