Job Description

Company Information
One of Canada's oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
And now, we're embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.
Join us in better serving the growing number of Canadians who are in need of help
Position Summary
We are currently seeking a dynamic individual to join our team in a dual role as an Insolvency Counsellor and Counselling Coordinator while training. This unique position is ideal for someone who is passionate about helping others, thrives in a collaborative environment, and is eager to learn and grow within the insolvency industry.
As part of your onboarding, you will be enrolled in the Practical Course on Insolvency Counselling through the Canadian Association of Insolvency and Restructuring Professionals (CAIRP). While completing the training and certification process, you will also be trained in and assist with the responsibilities of the Counselling Coordinator, giving you valuable insight into the administrative and operational side of the insolvency process.
Responsibilities
Training & Certification * You will be enrolled in the Practical Course on Insolvency Counselling (CAIRP), which includes four modules:
1. Personal insolvency/bankruptcy under the Bankruptcy and Insolvency Act
2. Interviewing and counselling
3. Budgeting and elements of personal finance
4. Money in context
As a Counselling Coordinator (Full time during Counselling course)

• Schedule, reschedule, and manage client appointments via phone, email, and SMS
• Maintain and update client files using Microsoft Dynamics CRM and Ascend Insolvency Software
• Manage and coordinate counsellors' Outlook calendars
• Input and update booking information in various systems
• Attend internal team meetings and support continuous process improvement
• Always uphold client confidentiality and professional standards

As an Insolvency Counsellor (After passing final exam)

• Assist clients in assessing their financial goals and budgeting plans
• Provide compassionate and solution-focused counselling to individuals in financial difficulty
• Observe and gradually conduct counselling sessions (phone, video)
• Support clients in developing long-term financial strategies

Qualifications

• High school diploma or equivalency certificate required
• Minimum of 30 credit hours of post-secondary education (completed or in progress)
• Excellent interpersonal and customer service skills
• Strong written and verbal communication abilities
• High computer literacy, including Microsoft Office (Outlook, Word, Excel, Teams)
• Excellent time management, organization, and critical thinking skills
• Empathetic, self-motivated, and eager to help clients succeed
• Previous administrative or coordination experience is an asset

Upon completion, you will write an observed multiple-choice exam to be certified. Throughout the training, you'll shadow experienced counsellors and learn coordinator processes hands-on.
Compensation, Benefits, and Perks
To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:

• Flexible work arrangements
• Vacation and wellness days
• Extended health and dental coverage as well as a virtual doctor plan
• Employee Assistance Program and mental health resources
• Company matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

Our Culture at Farber
At Farber, we're in the business of helping people--and this ethos extends not only to our clients, but to our employees and partners. We are committed to taking action and to delivering an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers. They hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• If you require any accommodations throughout the recruitment process--including alternate interview formats, accessible materials, or any other accommodations--we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume; however, only those selected for an interview will be contacted.

Skills Required