Job Description

Your Opportunity:

If you enjoy working independently in a fast-paced call centre environment using a client centered approach to provide service over the phone, this position may be of interest to you. Reporting to the Operations Manager, the Tobacco Cessation Counselor will ensure that the client receives appropriate information and support to enable them to decrease or refrain from the use of tobacco. Your solid knowledge of addictions, motivational interviewing techniques, Alberta Health Services systems, computer systems and their applications will enable you to meet the needs of the client. Your strong organizational skills and ability to problem solve will allow you to handle multiple tasks (data input, retrieving information, on phone with clients) in a timely manner. *Please note that this position will be relocated to the CN Tower.

Description:

As a Counsellor I (Tobacco Cessation Counsellor (TCC)), you will provide client-centered support and telephone consultation, providing information to support and enable the client to decrease or refrain from the use of tobacco. You require a solid knowledge of mental health and addictions related issues, motivational interviewing and counselling techniques. You will manage multiple tasks, utilizing their organizational skills while inputting data and retrieving client information throughout the consultation period.

• Classification: Counsellor I (AHE)
• Union: HSAA Facility PROF/TECH
• Unit and Program: Health Link, Alberta Quits
• Primary Location: Plaza 124 Building
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 05-DEC-2023
• Employee Class: Regular Part Time
• Date Available: 08-JAN-2024
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 36
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $32.76
• Maximum Salary: $43.50
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of bachelor\'s degree in a health related field. Minimum two years\' experience in a mental health setting. Current Basic Cardiac Life Support - Health Care Provider (BCLS - HCP). Current First Aid certification. Additional Required Qualifications:

The successful candidate will have effective time management and organizational skills along with the ability to handle multiple tasks in a timely manner. You will be goal oriented and customer service focused with a solution-based approach to managing client needs. You will also have well developed communication skills along with effective assessment, interviewing and counseling skills to determine the needs of the client. You will have the ability to work in a discreet and confidential manner and be adaptable to a changing environment. You will also have a commitment to working in a team setting. The successful candidate will also have a university degree in counseling, social work or relevant discipline. A minimum of two years\' experience with counseling clients is required. You will also be required to have experience with current computer applications and a minimum typing speed of 25 - 30 wpm. Preferred Qualifications:

Registration with the Alberta College of Social Workers or College of Alberta Psychologists preferred. Experience with customer service and assisting people with tobacco cessation/addictions or lifestyle changes is an asset. A confident, positive attitude along with a caring and respectful manner will be assets. Clear enunciation over the telephone, clear and concise written and oral communication skills, and well-developed problem solving and critical thinking skills will also be assets.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We\'re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it\'s about putting patients\' and families\' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Alberta Health Services