Job Description

Position

: Counselling Manager

37.5 hours (Full Time)

Negotiable, based on experience

: July 30th, 2025

: August 18th, 2025

The Counselling and Specialized Programs will be responsible for day-to-day operations, lead the development, implementation, of ECRC's counselling services. This role focuses on providing trauma-informed, evidence-based interventions for individuals and families affected by gender-based violence, mental health challenges, substance use and systemic barriers. The manager will oversee a team of counsellors, case-management coordinators, facilitators, and program staff to ensure high-quality service delivery, community engagement, and program sustainability.

Responsibilities

Provide strategic leadership and oversight of ECRC's counselling programs, ensuring alignment with organizational goals and community needs, Develop, implement innovative and culturally responsive counselling models, including one-on-one therapy, group counselling, and crisis intervention, Provide clinical supervision and mentorship to counselling staff, ensuring adherence to best practices and ethical standards, Ensure staff receive ongoing training in trauma-informed care, crisis response, and culturally sensitive practices, Provide day to day program supervision of the Counselling Team. Provide long-term and short-term counselling to a small caseload,
Provide crisis management and interventions that support individuals and families accessing service,

Facilitate both therapeutic group and psycho-educational workshops in the community on various topics (in person or online), Develop resources on various topics based on the needs of the community, Participate and represent the center on various sectors and committee, Participate in staff meeting and team meetings, Collect data, draft, and submit mid-year as well as year-end funder report to the Executive Director for review,
Administrative duties including monthly reporting, statistical data.

Qualifications

Master's degree in social work, Psychology, Counselling, or related field.

At least 3 years of experience in a management role within a social service organization.

Minimum 5 years of experience in providing counselling, mental health services, substance use, trauma work or gender-based violence support programs.

Experience providing clinical supervision and staff mentorship. Excellent relationship-building, advocacy, and community engagement skills. Ability to develop and manage programs that address systemic barriers and social determinants of health. Strong grant writing and report development experience. Ability to work flexibly in a high stress environment, adapting to the needs of the group/participant Cross cultural awareness and sensitivity is required to work effectively with the diversity of our client base
Knowledge of the resources available in the community to Individual experiencing barriers to employment, homelessness, violence, and/or addictions.

Strong organizational, planning, and time management skills

Satisfactory Criminal Record and Child Abuse Registry Check
A valid driver's licence is a requirement.

Regular hours of work will be at the ECRC office between 9:00am - 8:00pm Monday to Friday, however the schedule is flexible to accommodate meetings. The employee will be eligible to participate in the benefit plan which includes extended health with 70% by the employer, as well as a match of employee contributions to an RRSP account of up to 2% of the employee's gross salary and 3 weeks of PTO.

Submit resume and a cover letter to:

Hilda de Souza, Senior Director, People Engagement & Programs

E-mail: jobs@elmwoodcrc.ca

Only successful applicants will be contacted to schedule interview times

Job Type: Full-time

Pay: $35.00-$40.00 per hour

Expected hours: 37.5 per week

Benefits:

Extended health care Paid time off RRSP match
Schedule:

Day shift Evening shift Monday to Friday
Application question(s):

bachelor of social work required Experience providing clinical supervision
Education:

Bachelor's Degree (required)
Experience:

counselling management: 3 years (required) counselling: 5 years (required)
Work Location: In person

Application deadline: 2025-07-30
Expected start date: 2025-08-18