Job Description

Would you like to join a company that is dedicated to offering their clients a five-star luxury experience and care, and promise to offer the same dedication to their team member’s career development, advancement, and satisfaction? Beauty Incubator Recruitment are pleased to announce that we have been retained by an upscale cosmetic dermatology clinic in Guelph, Ontario who is looking for a Cosmetic Manager.

As the Cosmetic Manager, you will be overseeing all aspects of the cosmetic department to ensure that the business runs smoothly and provides an optimal experience for all guests. This includes tasks such as:

CORE COMPETENCIES

• Communication

• Decision Making

• Negotiation

• Problem Solving

• Results Orientation

• Strategic Thinking

• Teamwork

SKILLS SET:

• Managing and organizing the staff
• Optimizing bookings and vacation and working hour schedules
• Ensure staff are accountable to their schedules, patients and have a clear understanding
  
  of their job and responsibilities
• Training staff on cosmetic processes, policies, and protocols
• Making sure the facility is well-maintained and managing the hiring if needed
• Conduct daily morning briefs with the cosmetic departments (set expectation – metrics
  
  and tasks, responsibilities, targets)
• Work with staff from various departments to increase efficiency and retention
• Provide annual performance reviews with cosmetic staff
• Manage any cosmetic client concerns and complains
• Meeting with clinic owners and stakeholders for monthly reporting and business
  
  developments

PATIENT RETENTION AND SATISFACTION

• Provide consultations and develop a rapport to new clients
• Predict clinic’s future needs and devise strategies and action plans to meet those needs
• Present new products and services and enhance existing relationships
• Client follow up for existing, and new leads to ensure optimal retention
• Promoting a high-end Cosmetic atmosphere in look and deliverance.
• Taking initiative to improve potential and existing patients’ experiences
• Ensure all medical files are in order and proper documentation is enclosed.
• Managing and overseeing the cosmetic schedule for bookings, rescheduling’s, no shows
  
  and cancellations
• Ensuring all cosmetic patient file are maintained with the appropriate charting,
• documentation and language
• Manage existing clients to ensure ongoing satisfaction and retain business
• Identify business opportunities, generate warm leads, and seek out partnerships

JOB TYPE:

• Full time/ Contract (Maternity Leave)

To learn more about this exciting opportunity please get in touch. All conversations are treated in confidence. Beauty Incubator Recruitment Inc. are niche recruiters for the esthetic and wellness sector. Our consultants have many years industry experience from consulting, medical practices, sales and education in both Canada and the US. With our extensive experience and contacts, we seek out the best jobs for our candidates and the best candidates for our clients. Our mission is to enable esthetic & wellness professionals to unlock their full potential.