Job Description

Job Overview

We're looking for a friendly, organized team member who can handle receptionist and medical office assistant duties, as well as retail sales. You'll be the first point of contact for patients and customers, delivering exceptional service while managing a busy front desk. In this role, you'll support smooth communication between patients and our clinical team, coordinate appointments, maintain electronic medical records, and assist with general inquiries and sales.

Responsibilities

Warmly welcome patients and visitors to create a positive first impression Oversee front desk operations: answer calls, schedule and confirm appointments Respond to existing and new lead inquiries via phone call, email and SMS promptly and professionally Accurately maintain electronic medical records (EMR) and CRM tools Address questions about services, insurance, and office policies Assist patients with required forms and documentation Keep the reception area clean, organized, and inviting Work closely with clinical staff to support efficient patient flow and care Support retail sales, including product recommendations and checkout

Requirements

Previous experience in a medical or dental office is preferred Familiarity with electronic medical records (EMR) systems and CRM tools Strong organization and multitasking skills in a fast-paced setting Proficiency in administrative tasks: data entry, filing, and correspondence Excellent communication and customer service skills Professional, collaborative team player Retail or point-of-sale experience is a plus Required to work weekdays and weekends; schedule may include a Saturday or Sunday shift.
Job Types: Full-time, Part-time, Permanent

Pay: $19.00-$24.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Commuter benefits Company events On-site parking Store discount
Work Location: In person

Expected start date: 2025-11-03