Job no: 517208 Brand: Corporate Traveller Work type: Full time Location: British Columbia Categories: Corporate & Group Travel
Customer Success Manager A world where tech and people work collectively to make corporate travel simpler, faster and easier. Corporate Traveller is one of Flight Centre Travel Group\xe2\x80\x99s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we\xe2\x80\x99ve been helping go-getter businesses grow through travel. Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG\xe2\x80\x99s corporate travel division. Award winning, forward thinking and fun to work for \xe2\x80\x93 this is a business for people who love travel, are team players and customer service oriented. To learn more about Corporate Traveler please click HERE About The Opportunity As a Customer Success Manager at Corporate Traveller, you will be an integral element of post implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by maximizing their overall value and expanding their adoption of Corporate Traveller and key partner product. As a Customer Success Manager, you will represent Corporate Traveller in a consultative way from traveller through to c-suite, demonstrating qualitative and quantitative value throughout their journey. Key Responsibilities
Maintain 100% retention in assigned portfolio.
Ensure portfolio is maximized by reducing bookings outside of program.
Ensure customers are under contract where possible and renewals are proactively processed
Organic growth of portfolio through CT and 3rd party product adoption
Gain referrals for new business opportunities
Identify and act upon key risk factors, proactively managing the health of portfolio
Present relevant goals and opportunities through data analysis
Utilize business reviews to present new and track current goals
Maintain regular contact through email, phone, video, and face to face interactions
Experience & Qualifications
Min 3 Years Travel Industry Experience - Preferred
Min 2 Years Customer Success Experience - Preferred
Experience in managing a portfolio of customers and taking ownership - Preferred
Exceptional communication & active listening skills - Essential
Go getter personality with a positive outlook - Essential
Motivated by meeting and exceeding goals - Essential
Strong prioritization, time management and organizational skills - Essential
Strong technical skills & comfort learning new softwares - Essential
Work Perks! - What\xe2\x80\x99s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It\xe2\x80\x99s also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\xe2\x80\x99t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
DEI education
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
1 Volunteer Day per Calendar Year
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid time off policy
National/International Award Nights and Conferences
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Location \xe2\x80\x93 Vancouver, Canada If this sounds like the opportunity you have been waiting for then APPLY NOW. This role can be performed onsite or on a hybrid schedule, in compliance with the Company\xe2\x80\x99s Remote and Flexible Work Policy. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Centre Travel Group\xe2\x80\x99s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
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