Job Description

Corporate Traveller - Corporate Assist Customer Care Agent - Canada

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveller is one of Flight Centre Travel Group\'s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we\'ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG\'s corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please click

About The Opportunity

We are seeking exceptional customer service consultants to join our dynamic team. You will be responsible for providing round-the-clock personal support for our Leisure and Corporate Clients anywhere in the world.

• Amending flight, accommodation and car hire for travellers originating in Australia, New Zealand and Canada via phone, emails and chat.
• Flexibility is a must, you will be required to work a rotating schedule, 365 days a year - hours of operation are from 0700-2200 seven days a week.

Experience & Qualifications

• Minimum 2 years experience in travel sales
• Advanced knowledge of Sabre/Amadeus required
• Advanced knowledge in calculating additional collection
• Experience in managing customer disputes in a professional manner
• The ability to work across multiple systems simultaneously
• Proven ability to meet Key Performance Indicator targets
• Dispute resolution experience
• Ticketing Knowledge

Work Perks! - What\'s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It\'s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\'t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion

• Diversity Day: paid leave to observe holiday or cultural celebration of your choice
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising

• Employee giving program
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-SM1#FCB#LI-Remote

Location - Remote, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company\'s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within Canada in accordance with the company\'s Remote and Flexible Work Policy except for the province of PEI

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group\'s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Applications close: 29 Sep 2023 Eastern Daylight Time

Flight Centre