Job Description

Corporate Traveler - Project Manager

Flight Centre Travel Group (FCTG) is one of the world\'s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to \xe2\x80\x9copen up the world for those who want to see\xe2\x80\x9d. Every day, we give people all around the world the opportunity to experience something really amazing - travel!

To learn more about Flight Centre Travel Group please click

About The Opportunity

This position will be based in and reporting into the CT Americas Technology Leader, and be responsible for the onboarding, implementation, and migration of customers onto our proprietary customer facing booking platform, Melon. This position is responsible for strategic direction, analysis, development, and integration of exciting technology projects within CT USA.

This role will require you to liaise with the Onboarding & Implementations, Operations Teams, and the Americas CT Technology team to plan and oversee the successful delivery of multiple concurrent projects within Corporate Traveler USA, starting with Melon Migration.

You will be expected to utilize your experiences and tools to guarantee outcomes and to support others involved in the project.

Key Responsibilities

• Responsible for the tactical day-to-day aspects of initiating, validating, documenting, and delivering projects.
• Proactively Provide regular progress reporting for stakeholders and the wider business.
• Track Objectives & Key Results (OKRs) relevant to all projects and wider business goals.
• Meet the guidelines and adherence of the Flight Centre Project Management Methodologies including documentation workflow.
• Close liaison with Systems Architects, Product Owners, and Business Analysts.
• Develop and manage project plans.
• Track project risks, issues, actions, and decision points, escalating these as appropriate.
• Facilitate project review and stakeholder meetings, presenting progress, risks and decision points.
• Build and maintain project plan, including approach, scope, tasks, durations, work effort, dependencies, assumptions, risks, resource allocation, and deliverable definitions.
• Measure project progress against agreed objectives and success criteria.
• Monitor resource allocation across projects.
• Ensure project resource/time is tracked.
• Chair and prepare material and reports for individual / team meetings and provide minutes.
• Keep key stakeholders informed of progress.
• Provide weekly updates on projects to leadership
• Create team collateral for presentations to the wider business.

Experience & Qualifications

• Minimum of 3+ years experience in project management disciplines, with experience planning and executing projects and programs
• Qualified in Project / Program Managing using leading methodologies (Agile, Prince2 Practitioner, PMP)
• 3+ years in a customer facing role
• Excellent knowledge of the travel or technology industries
• Experience with Microsoft Technologies
• Experience with Project Management tools & workflow software programs (Smartsheet & Lucidchart preferred)
• Experience working to and exceeding targets i.e. KPIs, OKRs
• Flexible and adaptable in learning and understanding new technologies

Work Perks! - What\'s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It\'s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\'t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion

• Diversity Day: paid leave to observe holiday or cultural celebration of your choice
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising

• Employee giving program
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-SM1#FCB#LI-Hybrid

Location - Toronto, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

This role can be performed onsite or on a hybrid schedule, in compliance with the Company\'s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group\'s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Applications close: 29 Sep 2023 Eastern Daylight Time

Flight Centre