Job Description

Corporate Sr. Travel Advisor
If working at a highly regarded corporate travel management company and offering exceptional service to high-profile clients sounds exciting, then we would like to hear from you. We are recognized for \xe2\x80\x98doing whatever it takes\xe2\x80\x99 for our corporate clientele. We exceed industry standards in terms of service and ability in the most difficult and unexpected circumstances, consistently exceeding client expectations. This position can be in-office or hybrid in our Toronto or Mississauga office.
Position Overview
As a Senior Corporate Travel Consultant at Direct Travel, you will be working in a collaborative team environment that caters to our long-standing and new corporate clients.


Responsibilities

• Managing all aspects of client travel reservations.
• Developing creative solutions to serve client needs.
• Keeping up to date with industry developments.
• Fulfilling complex and unusual travel requests.
• Reviews all reservations for travel policy and procedure compliance
• Advising clients on lowest fare and routing option
• Ensures that all reservation files pass quality control prior to ticket issuance
• Follows all policy and procedures as outlined in the training manual
• Provides quality service to each corporate client
• Supports preferred vendor agreements
• Responsible for developing relationships with travel arrangers and travelers
• Callbacks to clients; Updating profiles
• Researching client needs or special requests when required
• Supporting team members with client requests

Expectations

• Strong knowledge of domestic and international corporate travel, international fare construction, and airline routings.
• Ability to act with absolute discretion.
• Able to work business hours Monday to Friday, with a willingness to occasionally work other hours as needed.

Preferred Qualifications

• 
  Minimum 2 years experience as a corporate travel advisor
• Travel School Graduate preferred
• Experience with Domestic, Transborder, and International reservations
• Hands-on Car/ Hotel reservation knowledge
• Extensive experience on designated team GDS
• Excellent customer service ability
• Excellent attention to detail and accuracy
• Strong communications techniques
• Problem solver and ability to think \xe2\x80\x98outside the box\xe2\x80\x99 for customers
• Team player
• Ability to be flexible and multi-task

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

About Direct Travel


Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.


Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly-owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award\xe2\x80\x99s inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.


Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.