Job Description

You might not know our name, but you know where we are. Thats because Compass Group Canada is part of a global foodservice and support services company thats the 6th largest employer in the world, with 625,000 employees.

Youll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. Were in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Restaurant Associates? Imagine joining a team thats at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the worlds best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. Its a winning combination. Join us.

Job Details

Start Date: ASAP

Wage: $18.00/hour

Status: Part Time

Schedule: Must be able to work flexible hours, Monday to Friday

Location: 81 Bay Street, Toronto, ON (CIBC Square)

Important Information:

• Customer Service experience is required.
• Full Time Benefits
• No Weekends
• Exclusive company WorkPerks

Job Summary

How you will make an impact:
You will be responsible for ensuring the highest level of guest satisfaction is achieved. As the main point of contact for guests, you will provide superior customer service and resolve guest challenges.

As a Corporate Concierge, you will:

• Complete the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information
• Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the client
• Provide guests with information about the facility, services, and amenities
• Receive special requests from guests, and respond appropriately or forward requests to appropriate team members for decisions and actions
• Promptly answer the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieve mail, packages and facsimiles or other special items for customers as requested
• Field and resolve guest complaints or escalate for resolution to appropriate department
• Assist guests in emergency situations
• Maintain adequate supplies and functional equipment at the Front Desk
• Perform any special assignment deemed by Guest Services manager, or Manager on duty

About you:

• Previous Guest Service experience is an asset but not required
• Able to work flexible hours, including overnight shifts
• Must possess excellent communication skills, both verbal and written
• Must be able to fluently speak, read, write and understand English
• Able to maintain professional standards while multi-tasking in an extremely busy environment
• Excellent knowledge of the city, including local events, restaurants, shopping and attractions
• Able to communicate with guests in a confident and pleasing manner in a variety of situations
• Must possess basic computer skills
• Must be a team player but able to work independently
• Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.

Compass Group